MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Reports To: Manager - Service Integration and Special Projects
Division: Customer Relations
Mission:
- Develop and manage best practice standards and transformation initiative delivery to respond to internal and external drivers, challenge existing practice and identify new and better ways of working in order to accelerate the retail space towards achieving its strategic outcomes, whilst maintaining balance between sales, service and compliance and increasing quality and customer satisfaction.
Description:
- Mining of data from Power BI tools for analysis.
- Provide data and analysis to support the business planning process by management.
- Ensure generation of relevant report (daily, weekly, and monthly across all retail channels for management decision making purposes.
- Audit and review of data to ensure data integrity and adherence to data governance policies.
- Provide intelligence to support business planning.
- Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors, and suppliers to resolve problems.
- Maintain brand alignment in rendering sales and services in service centre environment.
- Collaborate with relevant departments’ e.g. Marketing in deploying promos.
- Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions.
- Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
- Ensure generation of relevant reports for management purposes.
- Develop key account management tactics in line with the organization’s value proposition.
- Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
- Create, maintain, and deliver high quality process documentation and process re-engineering.
- Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department.
- Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
- Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
- Oversee technical activities and associated administrative duties in the franchise outlets.
- Co-ordinate document vetting activates and ensure the completeness and accuracy of all documents and information.
- Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points.
- Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making.
- Analysis and computation of commission due to all franchise outlets pan Nigeria.
- Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns.
- Maintain brand alignment in rendering sales and services in service Centre environment.
Education:
- First degree in any relevant discipline
- Fluent in English
Experience:
3 - 7 years’ experience which includes:
- Experience working in a medium-sized organization
- Experience in Change Management
- Experience in Business planning and analysis
- Experience in Project Management
- Proficient use of MS Office Suite – Excel, PowerPoint
Method of Application
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