Descasio is a cloud computing solutions provider in Nigeria. We are the bridge between cloud based solutions and legacy On-Premise solutions. We harness cloud-computing technologies by helping organizations of all sizes dramatically improve employee productivity and focus on key business operations by removing the need for expertise and cost of expensive IT Infrastructure and personnel. Applications, Email, Document management are delivered as pay as you use services, so there are no hardware to procure, no large, up-front license fees, and no complex set-ups.
About the job
- We're looking for a dynamic and customer-focused Automation Product Specialist to join our growing team. In this role, you'll be the go-to expert for our no-code workflow automation product, Plug. You'll work directly with clients to implement Plug, identify opportunities to optimise their workflows, train their teams, and provide ongoing technical support. You'll also be a crucial link between our clients and our Product Engineering team, ensuring their feedback shapes the future of Plug.
What You'll Do:
- Client Implementation & Onboarding: Guide new clients through the setup and implementation of Plug, ensuring a smooth and successful onboarding experience.
- Process Optimization Consulting: Collaborate with clients to understand their existing business processes, identify bottlenecks, and proactively recommend automation solutions using Plug to improve efficiency and productivity.
- Training & Enablement: Develop and deliver engaging training sessions and materials to empower clients to confidently build, manage, and scale their own automations using Plug.
- Relationship Management: Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor for all things Plug.
- Technical Support & Troubleshooting: Provide timely and effective technical support to clients experiencing issues with Plug, diagnosing problems, and guiding them to solutions.
- Liaison with Product & Engineering: Act as the voice of the customer internally. Clearly communicate client feedback, bug reports, and feature requests to the Product and Engineering teams to drive product improvements.
- Knowledge Base & Documentation: Contribute to the creation and maintenance of support documentation, tutorials, and best practice guides for Plug.
- Stay Updated: Keep abreast of new Plug features, industry best practices in automation, and competitor offerings.
What You'll Bring:
- Experience: Proven experience in a client-facing technical role, such as Automation Specialist, Technical Support Specialist, Implementation Specialist, or Solutions Consultant, preferably with a SaaS product.
- Technical Aptitude: Strong technical troubleshooting skills and the ability to quickly learn and master new software. While no coding is required for Plug, a logical mindset and understanding of process flows are essential.
- Problem-Solving Skills: Excellent analytical and problem-solving abilities with a knack for understanding complex client needs and translating them into effective automation solutions.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences
- Customer Focus: A genuine passion for helping clients succeed and a patient, empathetic approach to support.
- Proactive and Organised: Ability to manage multiple client engagements simultaneously, prioritise tasks effectively, and work independently.
- Team Player: Collaborative mindset with the ability to work effectively with internal teams, especially Product and Engineering.
Nice to Have:
- Experience with no-code/low-code automation platforms or workflow automation tools.
- Familiarity with API integrations.
- Experience in process mapping and business analysis.
- Previous experience in a startup or fast-paced tech environment.
- A portfolio or examples of automation projects you've worked on (even personal ones!).
Method of Application
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