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Billing and Customer Relations Executive at Fort Knox Group

Fort Knox GroupLagos, Nigeria Data and Artificial Intelligence
Full Time
Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.

Key Responsibilities

  • Support billing operations through accurate data entry, validation, and reconciliation.
  • Identify and resolve billing discrepancies across multiple systems.
  • Generate and present insightful reports using Excel, Power BI, or similar tools.
  • Collaborate with finance, operations, and client-facing teams to ensure seamless billing.
  • Maintain detailed documentation and records for compliance and audit purposes.
  • Assist in improving billing workflows and enhancing overall process efficiency.

Skills & Competencies

Technical & Analytical Skills

  • Proficiency in Microsoft Excel/Google Sheets (pivot tables, lookups, formulas).
  • Basic to intermediate SQL knowledge (an added advantage).
  • Experience with Power BI, Power Query, or similar visualization tools.
  • Familiarity with billing systems, invoicing, and transaction logs.
  • Oracle database knowledge (added advantage).

Soft Skills

  • Strong analytical and problem-solving abilities.
  • Excellent communication (written and verbal).
  • High level of attention to detail and confidentiality.
  • Strong organizational and time-management skills.
  • Ability to work independently and collaboratively.

Qualifications

  • Bachelor’s degree in Statistics, Finance, Business Administration, or a related field.
  • Demonstrated experience in data analysis or billing operations.
  • Proven ability to manage and interpret large data sets accurately.

Method of Application

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