ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. However, over the years, the Firm has taken advantage of opportunities in various sectors of the Nigerian economy and has proven its ability to identify and develop new strategic businesses and integrate these to strengthen its asset management business model. This ability has resulted in the evolution of the Firm into a diversified financial services institution with businesses divided into two distinct parts within which various products and bespoke asset management services are offered to our diverse clients, focusing on Traditional Asset Management and Specialised Funds. ARM currently manages total assets of over N500bn. ARM Life has a strong track record in the group life insurance sector with favourable references across the industry. It is licensed and regulated by the National Insurance Commission of Nigeria (NAICOM) to underwrite Life, Annuity and Health insurance.
Job Summary
- This role is responsible for driving and optimizing operational processes, systems, and workflows to enhance efficiency, reduce costs, improve overall productivity, identifying opportunities for streamlining operations, implementing innovative solutions, and fostering a culture of continuous improvement within the organization
Responsibilities
- Assess current operational processes, identify areas for improvement, and develop strategies to streamline workflows and increase efficiency.
- Develop the unit strategy and roadmap with insights from industry external benchmarks and trends.
- Identify cost-saving opportunities within operational processes, evaluate their feasibility, and implement measures to reduce expenses while maintaining quality standards.
- Define key performance indicators (KPIs) for operational efficiency, establish reporting mechanisms, track, and analyse data to measure progress and identify areas for further improvement.
- Lead change initiatives by fostering a culture of continuous improvement, driving adoption of new processes and technologies, and providing necessary training and support to employees.
- Collaborate with cross-functional teams, including IT, finance, risk management, and operations, to align operational efficiency initiatives with organizational goals and drive collective success
- Review and optimize business and end-user requirements for existing and new application systems.
- Research and analyse current and future trends that can be used to support the delivery of the CT and Group strategy and business objectives.
- Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements
- Stay updated on industry trends, emerging technologies, and best practices related to operational efficiency, and proactively apply relevant knowledge to drive improvements within the organization
- Manage the development and validation of Functional Specification Documents (BRD, User Flow designs etc.) as required.
- Advocate for and introduce new innovative emerging technologies that can improve operational and business processes.
- Define key performance indicators (KPIs) for operational efficiency, establish reporting mechanisms, track, and analyse data to measure progress and identify areas for further improvement
- Identify opportunities for automation and technology implementation to streamline processes, eliminate manual work, and enhance overall operational efficiency. • Support professional, skill, and personal development of their team members by providing leadership and guidance
- Effective team management to deliver on assigned tasks and deliverables within time, scope, and budget
Qualification & Experience
- First degree in Business administration, finance, or related discipline
- Possession of a relevant certification related to business process engineering and optimization is an added advantage
- Business Analysis Certification (e.g., CBAP, CCBA), Lean Six Sigma and/or related will be preferred.
Technical Skills
- Business Analysis
- Strategic Planning
- Relationship Management
- Process Improvement
- Business Process Design & Reengineering
- Quality Assurance
- Data Gathering and Analysis
- Project Management
- Service Level Management
Other Required Knowledge & Capabilities
- Proven experience in user experience mapping and design
- Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development
- Logical and efficient, with keen attention to detail
- Knowledge of financial services legal, regulatory requirements
- Design, develop and establish operational excellence policy, process in conjunction with stakeholders including internal controls, policies, and procedures.
- Familiar with administering service standard reviews, measurement tools and practices e.g Net Promoter Score, Internal customer satisfaction surveys etc
Method of Application
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