Business Process Analyst at The Concept Group

The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light, our core values which we passionately uphold give us a sense of purpose and direction not only in our professional but in our private lives also. These values summarized are based on three pillars; (Great) People, (Continuous) Innovation and the (Ideal) Culture.

Job Summary

• The Business Process Analyst is tasked with analysing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Business Operations unit.
• This role supports data-driven decision-making and assists in achieving the organization’s strategic objectives through streamlined operations.

Scope and Impact

• Analysis and redesign of business processes for operational efficiency
• Project management for process improvement initiatives
• Collaboration with other departments to ensure process alignment

Responsibilities
Process Analysis and Design:

• Evaluate and document current processes, identifying inefficiencies and improvement opportunities.
• Conduct data-driven assessments to understand workflow bottlenecks and redundancies.
• Create and maintain detailed process maps and documentation to support redesigned workflows.

Process Improvement Implementation:

• Work with the Operations Implementation and People Performance Executive to roll out recommended process improvements.
• Oversee implementation timelines and allocate resources for process change projects.
• Test new processes, gathering feedback to continuously refine workflows.

Project Management:

• Lead end-to-end process improvement projects, including planning, resource allocation, and monitoring progress against timelines.
• Utilize project management tools to track milestones, ensure deadline adherence, and manage resources effectively.
• Communicate project updates, challenges, and achievements to the Head of Business Operations.

Reporting and Performance Monitoring:

• Develop and maintain metrics to assess the impact and effectiveness of implemented processes.
• Prepare reports on performance trends, providing insights and recommendations for further optimization.
• Ensure compliance of implemented processes with Nigerian regulatory and internal standards.

Requirements

• Interested candidates should possess a Bachelor's Degree with 2 years experience.

Method of Application