Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world.
Job Description
- Develop and manage IT business relationship with other divisions of the business to improve satisfaction;
- Disseminate information and liaise with other service Management areas to drive service delivery;
- Gather business requirements and translate to IS deliverables based on the company’s business plan;
- Negotiate and agree on SLAs with the business unit and liaise with other supporting business units;
- Facilitate meetings with various IT units and the Business Division to discuss and resolve escalated or identified customers issues;
- Manage inter Division relationship for optimum service delivery;
- Manage communication across the different levels of management based on the sensitivity of the information;
- Interface with strategic, tactical and operational leadership in other departments
Qualifications
- First degree in Computer Science or IT related fields
- ITIL3/4 Foundation Certificate
- Minimum of 2 years’ experience on managing business relationship and stakeholder management;
- Minimum of 1 year experience in customer experience management
Method of Application
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