Field designs and builds innovative solutions for improving child survival and access to health commodities in several African countries, with a focus on innovative logistics solutions. Our team works from Berlin, Germany and Abuja, Nigeria. We’re looking for engaged people to work with us on the technology which powers our projects. We believe that only diverse teams can build strong solutions to the often wicked problems that health systems in emerging contexts face. We believe people matter the most - those we work with and that we work for. We believe in the power of careful design, incorrigible curiosity, and respect for the people and challenges we engage with. Our aim is to make a meaningful, positive and lasting impact on communities’ access to healthcare.
Responsibilities
- Monitoring: Use management dashboards to track credit repayment performance in real-time. Use data to self-direct follow-up efforts.
- Intervention: Interpreting data and following protocols to intervene in at-risk and past-due accounts, including calling, emailing, and visiting clients.
- Escalation: Record updates to client accounts in the system, escalate issues through the appropriate channels, and coordinate directly with accounting and operations teams for appropriate, timely follow-up.
- Resolution: Pursue and ensure successful resolution against personalized goals each period.
Required Qualifications
- Minimum 2 years in a debt collection or related role at a financial institution or distribution company
- Prior experience in pharmaceuticals is preferred but not mandatory
- Excellent professional and interpersonal communication skills
- Fundamental computer literacy, particularly with spreadsheets and data entry
- Minimum of one supporting professional reference
Method of Application
Signup to view application details.
Signup Now
