Mantrac Nigeria is the authorised dealer representative in Nigeria for the full range of Caterpillar, SEM and Perkins products. We are proud to supply the best equipment to the most demanding industries and to keep your equipment running at peak productivity.
Job Summary
- To provide continual development of the Nigeria technology project.
- Ensure continual process improvement takes place and that procedures are adhered to. Co-ordination and administration of Performance Indicators.
- Provide full support to the Service Operations Manager on further projects. Implementation of RPI-Repair Process Integration.
- Co-ordinate and administer development training in conjunction with the Service Operations Manager to ensure correct coverage.
Responsibilities
- Analyze condition monitoring data (e.g. S·O·S, inspections, electronic data, site condition of equipment).
- Provide equipment and/or operation recommendations to customer-facing Dealer representatives derived from condition monitoring data.
- Provide emergency recommendations to the customer.
- Build collaborative relationships with other condition monitoring personnel (e.g., S·O·S Intern and customer-facing Dealer representatives (e.g., PSSR, MSR, EMC, ISR)).
- Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data.
- Use the Dealer’s business system to extract customer and equipment history.
- Provide information for condition monitoring lead tracking and resolution.
- Prepare written reports and recommendations as required by Mantrac.
- Communicate verbal recommendations as required by Mantrac.
- Manage 2G/3G conversion project achieving set target.
Requirements
- Education: Degree/Diploma in Mechanical/Electrical Engineering with at least 5 years relevant experience.
- Experience: A minimum of 2 years’ experience in service - Field service would be beneficial.
Method of Application
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