Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 151 member states, a further 12 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement. IOM works in the four broad areas of migration management: Migration and development Facilitating migration Regulating migration Forced migration. IOM activities that cut across these areas include the promotion of international migration law, policy debate and guidance, protection of migrants' rights, migration health and the gender dimension of migration. IOM Nigeria commenced activities in 2001 and focused its interventions on counter trafficking activities, migration issues, return and reintegration of stranded migrants especially to Liberia, and Voluntary Returns from abroad.
Project Context and Scope
- Working under the overall supervision of the Chief Migration Health Officer and the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Benin City, Abuja or Lagos, Nigeria
- Organizational Department / Unit to which the Consultant is contributing: Migration Health Assessment Centre (MHAC)
Responsibilities and Accountabilities
- The Medical Assistant provides information relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.
- He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre.
- The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).
Call Centre overall duties:
- Provide migrants’ information regarding health assessments by phone and email;
- Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries;
- Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required;
- Maintain daily statistics related to health assessments and update the records; and,
- Contribute to customer satisfaction evaluation management.
Reception and Data Entry overall duties:
- Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as: receiving and explaining the registration process to applicants; checking applicant’s identity; entering bio-data of the applicants in the appropriate platform; taking photos using approved gadget (camera or webcam) and loading the image to the appropriate platform; and, printing of medical forms, consent forms and other necessary documents.
- Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable;
- Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available;
- Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners.
- Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
- File incoming/outgoing letters, reports, memoranda, emails, faxes as well as IOM documents and forms related to IOM medical issues;
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Ensure compliance to SOPs or codes of conduct by IOM staff members or partners
- Check, print and make a photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,
- Perform such other duties as may be assigned.
Requirements
Educational Qualifications:
- University Degree in Computer Science, Information Technology/Management, Statistics, Social Sciences, Business Administration or related field with at least 2 years of relevant working experience.
Experience:
- Certification/Experience in IT/computer, data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one is an advantage;
- Previous working experience with NGOs or international organizations is an added advantage
- High computer literacy in Windows and MS Office is mandatory, knowledge of web page design or data analysis would be an asset;
- Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication (writing, verbal and listening) and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Skills:
- Excellent communication and interpersonal skills; Ability to work with minimum supervision.
- Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance the country office or regional objective.
- Typing speed of at least 60 words per minute.
- Delivers on set objectives in strict deadlines.
- Demonstrated proficiency with Microsoft Office applications especially Excel, Word, PowerPoint, Publisher and Sharepoint
- Willing to accept a flexible work schedule.
- Attentive to details and accuracy in handling and reporting data
Languages:
- Fluent in English (oral and written)
Desirable:
- Fluency in multiple native language
- IOM’s official languages are English, French and Spanish.
- Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Method of Application
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