Tincan Island Container Terminal - We aim at redefining Ports and Terminal Operations in Nigeria with our commitment to Valued Customers, Unequaled Efficiency in Operations, and Excellent Safety Standards. Tincan Island Container Terminal Limited (TICT), established in 2004, is a multinational company operating in Nigeria with its Terminal located at Tin-can Island Port, Terminal B (2nd Gate), Apapa, Lagos and has its Head Office at 1/3 Point Road, Apapa, Lagos.
Job Overview
- Managing data, recognizing patterns, and identifying relationships to develop a customer-centric communication strategy for better Customer Experience and continuous improvement process
- The job holder will monitor customer satisfaction levels and identify areas for improvement.
- Collaborate with cross-functional teams – IT, Sales and Marketing, Customer service, documentation, etc to address customer inquiries, resolve issues and proact.
- Analyze customer feedback and data to identify trends and make recommendations for service improvements.
Responsibilities
- Prepare and submit regular reports that summarize findings in a concise, graphical, and actionable manner.
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Recommend actionable insights based on data analyzed to improve Customer Experience and expand service portfolio.
- Translate business objectives into research steps.
- Consistently exercise independent judgment and discretion in research matters.
- Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Identify and implement customer satisfaction process improvement initiatives towards improving product delivery, service TAT, and driving customer loyalty through improved NPS
- Identify opportunities to leverage data analytics, automation, and AI for personalizing customer interactions and improving service quality.
Requirements
- Bachelor’s Degree in Mathematics, Statistics, Accounting, or a related field.
- Minimum of 3 years of professional work experience, out of which 2 years must have been spent in a similar role.
- Innovative mindset with a passion for delivering exceptional customer service.
- Proven ability to work independently and manage multiple priorities.
- Experience working in a fast-paced corporate environment is a plus.
- Cand do attitude and ability to think outside of the box
Must-Have Skills:
- Analytical skills - impressive understanding of Analytics and MS Excel, and has an understanding of the use of some Business Intelligence and Dashboard tools like Power BI, Tableau, and SQL.
- A team player, highly inquisitive, and analytical.
- Excellent communication skills
- Interpersonal Skills.
- Teamwork.
- Organizational and planning skills.
Nice to Have Skills:
- Time management.
- Maintaining quality standards.
- Innovative.
- People management.
Behavioral Attributes:
- Good relational skills.
- Ability to multitask.
- Detail oriented.
- Good judgment and decision skills.
- Ability to perform under pressure.
Compensation
Attractive
Method of Application
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