Partnering with clients to deliver operational improvement through a flexible and adaptable deployment model is the Myrtle Consulting Group mission. Myrtle is built on more than 25 years of hands-on experience delivering performance improvements to the world’s leading food and beverage, consumer products and life sciences organizations. Our promise to deliver Passion, Pace and Performance to every client is a competitive differentiator: Passion: We live on the line and live for what we do. We will be there, where the work is done, to deliver operational excellence from the frontline to the boardroom Pace: We catalyze improvement and deliver at accelerated speed when it matters most Performance: Our results set us apart and every engagement is structured to ensure our interests are aligned with the clients’ We have unmatched expertise in providing proven solutions and services with a tailored approach to address clients’ specific opportunities and challenges. Services and solutions include: Shop Floor Leadership Production Optimization (OEE) Lean Six Sigma Deployments Compliance Management Sanitation Efficiency Logistics and Warehousing Management Systems
Our client is seeking a proactive and customer-focused Customer Service Support(Network Support) personnel to serve as the first line of defense for all Layer 2 customers. The successful candidate will be responsible for monitoring critical platforms, troubleshooting issues, and ensuring seamless service delivery to maintain customer satisfaction and service excellence.
Key Responsibilities
- Act as the first point of contact for all Layer 2 customers, providing frontline support and guidance.
- Monitor all platforms used to manage Layer 2 services, including PRTG and the Starlink Portal, to ensure optimal performance.
- Identify anomalies within the network and take prompt action to resolve issues in record time.
- Handle all incoming calls and emails from Layer 2 clients, escalating unresolved matters to the appropriate teams.
- Communicate effectively with customers to address complaints and resolve both technical and administrative issues, ensuring a positive client experience.
- Generate and organize weekly network performance reports from monitoring platforms, delivering them to customers with details on their links and service status.
- Foster strong client relationships by maintaining high service standards and ensuring customer satisfaction.
Qualifications
- Minimum qualification of a Bsc or HND in a relevant field
- Minimum of 1 – 3 years of work experience as a customer service network support engineer.
- Prior Experience in an Internet Service Provider or ICT company
- Other relevant professional qualification in customer service may be an added advantage.
Method of Application
Signup to view application details.
Signup Now
