MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.
Description
- We are looking to hire an experienced Driver Welfare Analyst who will creatively oversee all aspects of our Champions welfare, monitor and attend to the request of our Champions
- You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
What you will do:
- Track Champion daily attendance and follow up on absent champions
- Monitor turnover and retention rates amongst Champions
- Appropriately attend to the requests of the Champions and follow through
- Track and respond to all champions personal events e.g. leave, birthdays, deaths, accidents, etc.Research and suggest Champions insurance options and HMO plans.
- Follow through on Champions emergency issues e.g. Accidents, harassment, Law enforcement issues, etc. and escalate if necessary
- Collection of fees for HMO, Group Life and Accident, and other forms of insurance enforced
- Conduct exit interviews for champions, collate feedback and provide recommendations
- Collect and collate information from champions and provide feedback to supervisor on issues that can be resolved.
- Conduct champion surveys and analyze the data as well continuously determine new ways to increase and ensure retention.
- Implement recognition and appreciation programs across the organization
- Encourage champion networks and committee to foster a community
- An ability to prioritize, plan and organize work in a busy environment.
- Record/book keeping skills
Required Qualifications
- A degree in related fields, minimum of a HND
- Proven experience working in / knowledge of a recruitment or analyst role
- Demonstrated high computer literacy: particularly with programmes in Microsoft Office
- At least a year and above work experience
Benefits
- Competitive Pay & Benefit
- Premium Health Insurance Benefit
- Consistent Learning & Development
Method of Application
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