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Enterprise Tools Specialist - Level 2 at Blue Pearl Consulting Services

Blue Pearl Consulting ServicesLagos, Nigeria Design, Graphics and Media
Contract
Blue Pearl Consulting is a boutique management consulting firm with a focus on helping businesses achieve sustainable competitive advantages. Mission: To be fanatical about solving problems and delivering superior solutions to our clients that maximize bottom line results. Vision: To be the go-to trusted partner for our clients, providing strategies and actionable solutions that position them for sustainable growth. Values: Integrity - We do the right thing, without compromise and without regards to consequences.

Job Description

  • We are looking for a skilled Enterprise Tools Specialist - Level 2 to manage, maintain, and optimize enterprise tools used across the organization.
  • This role involves monitoring, troubleshooting, and supporting various enterprise-level applications and tools to ensure efficient and effective operations.
  • The ideal candidate will have expertise in enterprise tools and related systems, and a strong ability to diagnose and resolve technical issues.

Key Responsibilities
Enterprise Tools Management:

  • Oversee the day-to-day operations of enterprise tools, including system administration, configuration, and optimization.
  • Maintain and update enterprise tools to ensure alignment with organizational needs and industry standards.
  • Monitor tool performance, troubleshoot issues, and make recommendations to improve efficiency and functionality.
  • Provide Level 2 support for enterprise tools, resolving escalated issues and assisting Level 1 support as needed.

Incident and Problem Resolution:

  • Respond to incidents involving enterprise tools, performing root cause analysis to prevent recurrence.
  • Document all troubleshooting and resolution steps in the ticketing system, ensuring accurate and detailed records.
  • Escalate complex issues to vendor support or Level 3 teams, if required, and follow up to ensure timely resolution.

User Support and Training:

  • Assist end-users and other support teams with inquiries and issues related to enterprise tools.
  • Provide training and documentation for enterprise tools to improve user proficiency and reduce support incidents.
  • Gather feedback from users to identify areas for tool enhancement and work with vendors to implement improvements.

Configuration and Optimization:

  • Configure enterprise tools based on best practices and organizational requirements.
  • Implement updates, patches, and upgrades to ensure optimal tool performance and security.
  • Analyze tool performance metrics and make adjustments to configurations to enhance usability and effectiveness.

Reporting and Documentation:

  • Generate regular reports on tool performance, usage statistics, and incident trends.
  • Maintain detailed documentation of configuration settings, troubleshooting procedures, and system changes.
  • Keep a knowledge base of enterprise tools and resolutions for common issues to assist in knowledge transfer and training.

Qualifications

  • Education: Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Experience: 2+ years of experience in enterprise tools management, IT operations, or a related field.
  • Technical Knowledge: Experience with a variety of enterprise tools (e.g., monitoring, ticketing, and collaboration tools). Familiarity with configuration management and ITIL practices is preferred.

Skills and Competencies:
Technical Skills:

  • Proficient in enterprise tools administration and troubleshooting.
  • Experience with monitoring, ticketing, or asset management tools (specific tools may be listed based on organization’s tool stack).
  • Basic scripting skills (e.g., PowerShell, Python) for automation and reporting purposes.

Soft Skills:

  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills, able to convey technical information to both technical and non-technical audiences.
  • Strong organizational skills, able to prioritize tasks effectively in a fast-paced environment.

Method of Application

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