ERP Project Implementation Consultant at MasterCard

MasterCard Incorporated (NYSE: MA) or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County. The Global Operations Headquarters is located in O'Fallon, Missouri, United States, a suburb of Saint Louis, Missouri. Throughout the world, its principal business is to process payments between the banks of merchants and the card issuing banks or credit unions of the purchasers who use the "MasterCard" brand debit and credit cards to make purchases. MasterCard Worldwide has been a publicly traded company since 2006. Prior to its initial public offering, MasterCard Worldwide was a cooperative owned by the 25,000+ financial institutions that issue its branded cards. MasterCard, originally known as Interbank/Master Charge, was created by several California banks as a competitor to the BankAmericard issued by Bank of America, which later became the Visa credit card issued by Visa Inc.. From 1966 to 1979, MasterCard was called "Interbank" and "Master Charge".

THE OPPORTUNITY

Reporting to the Chief Digital and Information Technology and coordinating with the Senior Director, EMO and the Global Controller, the ERP Project Implementation Consultant will be required to collaborate effectively with a diverse group of internal teams and external individuals/organizations. The ERP Project Implementation Consultant will analyze, plan, and drive the implementation of the Enterprise Resource Planning (ERP) solution using Workday in collaboration with our Implementation Partner. The ERP Project Implementation Consultant will play a crucial role in orchestrating the successful planning, execution and optimization of the ERP initiatives to support the key drivers of operational efficiency, productivity and business performance enhancements.

The ERP Project Implementation Consultant will execute the project and deliver the desired outcomes in an effective and professional manner, ensuring that The Foundations infrastructure and services are aligned with, and support, its strategic objectives. The Consultant will define the project objectives and do the project planning, execution, control; co-ordination with key functions and stakeholders, mitigating risks, ensuring the successful deployment and integration of the ERP system and close the project, once all the identified and agreed scope of work is implemented and tested for quality. Your responsibilities will include monitoring progress, resolving issues, driving user adoption and training or knowledge transfer where required from the Implementation Partner.

This is a contractual project-based engagement for an initial term of 12 months, renewable on mutual consent. This offer is on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with The Foundation cannot be undertaken.

The ideal candidate should be located within Africa, Middle East or Europe time zones.

WAYS YOU CAN CONTRIBUTE

• Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to recognize their needs and expectations.
• End to end program management – project initiation, planning, execution, control, and closure.
• Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed.
• Interfacing with the ERP implementation partner who will work remotely.
• Transition and change management – pre, during and post project implementation.
• Project stakeholder management – working closely with internal and external stakeholders.
• Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes.
• Project scope and schedule management.
• Driving periodic project reviews and mitigating risks with due diligence and a data driven approach.
• Escalating project issues to the senior management when needed.
• Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems, and information security.
• Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery.
• Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly.
• Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing, and communicating service metrics, monitoring, and analyzing results, and implementing changes.
• Identifying process inefficiencies and compliance issues and identifying strategic solutions.
• Participating actively and collaborating within the IT team and the Enterprise Modernization Office team, providing feedback on current day to day activities, and recommending improvements.
• Implementing change management strategies to promote user adoption and facilitate a successful transition to the new platform.

WHO YOU ARE

• A bachelor’s and/or master’s degree in computer science, or Computer Applications, or Information Systems, or any other engineering degree, with at least 18 years of work experience, including a minimum of 10 plus years in a project management role.
• Hands-on experience of managing projects such as implementation of ERP or similar migration projects in HCM and Finance.
• Professional certification such as PMP from PMI will be preferred; 3 Project Manager – ERP Implementation
• Knowledge or exposure to SDLC and quality processes will be an added advantage.
• Knowledge or hands-on experience with business process mapping, project planning, execution and control; sound understanding of ERP such as Microsoft Dynamics 365 or SAP, CRP, DMS, SharePoint, HRMS, SCM implementation and related integration; experience with various collaboration platforms such as Microsoft Teams, Microsoft Office, Microsoft Project, IT tools, media asset management and similar ones. 
• Good understanding of Procurement and Supply Chain Management. 
• Experience in the development of management dashboards using Microsoft Power BI would be an added advantage. 
• Knowledge or exposure to cloud infrastructure and migration, and integration with various software solutions. 
• Excellent verbal and written communication skills; be able to communicate effectively at all levels of the Institution, including with senior management. 
• Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations; ability to take on-time decisions even in the face of complexity, balancing systematic analysis with decisiveness.

Method of Application

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