Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.
The primary function of this role is to monitor and react to faults affecting the availability and performance of the customer's Packet core network, ensuring effective handling and resolution of any fault either within the 1st line organization or through the engagement of support and 3rd party agencies.
What You Will Do
- Accountable for 24/7 monitoring and detection of faults on the packet core nodes (MME/MPG/DNS/SAPC) within the agreed customer KPI’s and SLA’s, carrying out an appropriate investigation at the technical level to either resolve the fault from within the 1st line organization or identify the actual or potential root.
- Accountable for ensuring correct prioritization of incidents based on impact to customer, service, or network and where necessary providing clear unambiguous information to the relevant groups and individuals within the Front Office on progress and status of the investigation.
- The candidate should have basic knowledge of MS Excel as a tool for the generation of performance reports on packet core nodes in a timely and organized manner.
- Respond to Subscribers queries/Requests discretely.
- Ensure all incidents are ticketed following the ITIL process of trouble ticket management.
- Issue of all packet core faults to resolving units (Internal/External) according to laid down processes and procedures.
You will bring
- BSC/HND or equivalent experience within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, Physics, or equivalent.
- Knowledge of Packet Core Nodes like SGSN-MME, GGSN, PCRF, SGW/PGW
- Understanding of dimensioning guidelines for Packet Core Nodes
- GPRS, WCDMA, LTE Media and Signaling Interfaces (including 3GPP and non 3GPP)
- Strong knowledge of wireless technologies (call flow), related protocols and telecommunication standards like 3GPP.
- Ability to multitask, and cope with a dynamic environment where priorities are constantly revised to keep pace with a highly competitive industry
- Relevant certifications like CCNA, CCNP, CCIE, MTA, MCSA etc is an added advantage.
Method of Application
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