ICT Program Director / Manager at Ericsson

EricssonLagos, Nigeria Project Management

Full Time

Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.

About this opportunity

As a Head of Project Management for an assigned CU (Customer Unit) you will lead the governance of digital services (DS) portfolio for the assigned CU in full alignment with the overall service delivery, sales processes, models, and strategies.
You will supervise the end-to-end delivery of all the programs ensuring the profitability of the portfolio in the CU.
You will handle an extended matrixed team of program directors and project managers to ensure the fulfilment of Ericsson obligations and drive the project's delivery towards closure and ensure all key performance indicators (KPIs) are met or exceeded. You will seek and identify new opportunities and drive continuous cost efficiency.
As part of the regional PMO clusters, you will drive the PMO within the CU and drive excellence in all matters related to project delivery especially governance.

What you will do

Drive governance excellence to ensure the portfolio profitability in line with the KPIs. Implement and apply key delivery metrics to lead and guide team and to supervise progress against project plans and budget.
You will build and maintain relationships with the key stakeholders like key account managers, CU and account DS heads, solution area heads, finance and business controllers etc.
Review project financials, progress/ activity reports, and other performance data to measure efficiency and goal achievement and to resolve areas needing cost reduction and program improvement.
Assess portfolio risks and drive proactive conversations to ensure quality and take full accountability for the financials of the assigned portfolio and run the organization to achieve the desired business outcomes within the approved financial and delivery frameworks
Provide visibility and accuracy of project delivery activities and adherence, Lead all aspects of contracts from inception during pre-sales through to closure
Take accountability for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
Drive program execution, securing delivery according to contracted scope and delivery dates
Ensure delivery excellence across various phases of the program from pre-sales, solutioning to planning, build, testing (unit testing, SIT/UAT) and closeout
Ensure adherence to all Ericsson processes and methodologies especially compliance to XLPM framework and drive and support add on sales activities during delivery
Develop a positive & productive culture within the extended team and chip in to the development of a long-term strategy and delivery plans for the business
Ensure the use of all available automation assets with all projects within your cluster and also ensure compliance and ethics and exhibit outstanding role-model leadership behaviors

You will bring

15+ years of project management experience in leading large-scale sophisticated deliveries with a telecommunication or technology company
Proven experience of handling customer relationship including senior stakeholder management with excellent communication and leadership skills
Domain experience/ knowledge: OCC (OSS, Core and Cloud) (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems) also demonstrated experience of having led software development projects using agile-based methodologies
Deep experience of leading teams in a multicultural collaborative and matrixed environment and tried problem-solving skills and good in written & spoken communication
Customer focused and desire understand business and customer needs, professional attitude with solid ability to prioritize, handle time and deliver results
Certification: PMI© project manager certification (PMP) or equivalent
Education: Bachelor or Master's in Engineering, Computer Science or equivalent
MBA and previous Line Management experience is plus and experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM is also a plus