Job Summary
- We are looking for a skilled IT Specialist to manage and support the Property Management System (PMS) for our hotel.
- The ideal candidate will be responsible for ensuring the smooth operation and integration of the PMS with various hotel departments.
- This role requires a deep understanding of hotel management software, troubleshooting, and the ability to work collaboratively with both technical and non-technical teams.
Key Responsibilities
PMS Management & Support:
- Administer and maintain the hotel’s Property Management System (PMS), ensuring that all modules are operating efficiently and meet operational needs.
- Provide ongoing support to hotel staff in using PMS software, troubleshooting issues, and resolving system errors.
- Monitor the PMS system performance, update configurations, and ensure data security.
System Integration:
- Integrate PMS with other hotel systems (e.g., point-of-sale, booking engine, accounting software, etc.).
- Ensure smooth data flow between PMS and other software platforms to maintain accuracy across systems.
User Training:
- Train hotel staff, including front desk personnel, housekeeping, and management, on how to use PMS efficiently.
- Create user manuals, FAQs, and troubleshooting guides for staff.
System Updates and Upgrades:
- Coordinate and implement system updates and patches.
- Research and implement new features or upgrades to PMS to enhance efficiency and performance.
Troubleshooting & Technical Support:
- Act as the first point of contact for any PMS-related technical issues or user queries.
- Provide hands-on support during system downtimes and resolve system-related issues in a timely manner.
Collaboration & Reporting:
- Collaborate with hotel management and other departments to understand their PMS needs and provide appropriate technical solutions.
- Generate reports from PMS data to assist management in decision-making and performance tracking.
Vendor Liaison:
- Work closely with PMS software vendors to resolve any technical issues and facilitate regular maintenance.
- Negotiate with vendors for system upgrades, software renewals, and customizations as needed.
Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Certification in Hotel Management Software (e.g., Opera, Room Master) is an advantage.
- Experience: Minimum of 3 years of experience in IT support, ideally in the hotel industry or working with Property Management Systems (PMS).
Technical Skills:
- Proficient in PMS software and system administration.
- Knowledge of hotel technology systems, including POS, reservation systems, accounting software, and internet booking engines.
- Experience with databases (SQL) and basic programming skills (e.g., for customizations).
Soft Skills:
- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to train non-technical staff in using technical systems.
- Strong attention to detail and ability to work under pressure.
- Language: Fluency in English, both written and spoken. Knowledge of local languages is a plus.
Working Conditions:
- Full-time position.
- Flexibility in working hours may be required, especially during system maintenance or troubleshooting.
- Occasional travel to other hotel branches may be necessary for system implementation or support.
Method of Application
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