Management System (ISO) Associate at Food Concepts Plc

Food Concepts PlcLagos, Nigeria Design, Graphics and Media

Full Time

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. The journey began with our pioneering of the food court concept in Nigeria - a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story. Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009). Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.

Requisition ID: 2043

Job Purpose

The Associate will be directly responsible for strict compliance with the requirements of ISO 9001:2015 (QMS), ISO 22000:2018 (FSMS), ISO 14001:2025 (EMS) and ISO 45001:2018 (OHSMS) that Food Concepts PIc to.

Core Responsibilities and Key Result Areas

To ensure smooth coordination and implementation of the Quality Management System, Food Safety Management System, Environmental Management System and Occupational Health and Safety Management in the organization
To maintain all relevant and applicable documented information (Manuals, procedures (HACCP, PRPs, compliance obligation register etc.), checklists and records in line with clauses of the ISO standards
To plan and develop audit programme based on the organization's processes and requirements
To guide the audit team to ensure compliance with audit protocols and principles
To verify compliance with the requirements of ISO standards during internal audits, and report audit findings to concerned stakeholders o To schedule and prepare the management review meeting agenda as it relates to organization's processes
To communicate external (Certification/Surveillance) audit findings, trend analysis and result of evaluation of data derived to line manager as input for management review meetings
To provide support to stores in identifying root cause, occurrence of non-conformities identified during certification or surveillance audit
To provide support to process owners within the organization to ensure conformity to the SO standards and requirements.
To ensure readiness of the organization for initial certification through gap analysis, training, awareness, availability of required documents to enable successful certification process
To plan second and third-party audits (Suppliers audit/ISO Certification Audit), in conjunction with the line manager.
TO develop and review procedures and records to ensure compliance with the requirements of the ISO standards (Document control)
To conduct validation of CCPs and OPPs and ensure reports of validation methodology and records are in place.
To evaluate and trend reports of monitoring and verification for CCPs and OPRPs
To evaluate established food safety objectives across the ISO certified stores.

Key Performance Indicators

Efficiency Indicator -- Productivity
Impact Indicator - Customer satisfaction and Fidelity
Effectiveness Indicator - Value
Customer service Indicator - Customer complaints
Safety Indicator - Quality/Safety Knowledge

Knowledge Requirements:

Knowledge of ISO 22000, 45000, 9001 and 14001 in relation to food industry
Knowledge of MS office particularly MS Word, Excel and Power Point
Knowledge of relevant regulatory standards and requirements
Knowledge of Quality Assurance policies and procedures and Safety - Food, Fire, Occupational Health and Environment
Knowledge of tools (Canva or other tools for design), methods and concepts of quality assurance
Knowledge of data analysis skills and statistical analysis.

Job Specifications
Educational Requirements:

Min. B.Sc. / HND in Biochemistry; Food Sc & Tech; Microbiology and other related science field

Professional Requirements:

Possession of any relevant certification such as FSMS certification, FSSC, QMS, EMS, OHS-MS. Certified Lead Auditor or internal auditor in any of the above- mentioned certifications is essential

Experience Requirements:

Minimum of 3 - 4 years' experience in similar role

Decision Expectations:

Analyse re occurring nonconformities identified during internal and external analysis and propose effective corrective actions in conjunction with line manager
Maintain and issue only updated and current document to prevent use of obsolete or uncontrolled documents