Manager - Business Assurance Change Management at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: General Manager Revenue Assurance and Fraud Management

Division: Finance

Description

• Lead integration of Business Assurance requirements into the change management lifecycle, ensuring risk identification, control design, and testing coverage across all revenue-impacting system and process changes.
• Develop and institutionalize a Business Assurance Change Management Framework that defines BAFM’s engagement methodology within transformation projects, product rollouts, and system upgrades.
• Collaborate with Product, Technology, and Commercial functions to ensure assurance by design — embedding control checkpoints into solution architecture and delivery processes.
• Provide subject matter expertise and advisory input during the design, implementation, and testing of new products, campaigns, and services to safeguard revenue and customer experience.
• Lead periodic risk and impact assessments of system, process, and configuration changes to proactively identify and mitigate potential revenue leakages.
• Direct the development and execution of test assurance strategies, leveraging available tools and technology to validate revenue streams, data integrity, and system accuracy.
• Adhere and monitor compliance with Group RAFM governance and measurement frameworks, ensuring completeness, accuracy, and timely submission of all RAFM deliverables.
• Research global and regional best practices in revenue assurance, change governance, and risk analytics, and apply insights to continuously enhance MTNN’s assurance framework.
• Partner with Commercial and Technical teams to provide assurance support during product and system changes, ensuring seamless customer impact and revenue integrity.
• Contribute to transformation initiatives that improve customer experience and process reliability, directly supporting MTNN’s customer-centric strategy and Net Promoter Score growth.
• Drive adoption of customer-first change practices — ensuring that every assurance control aligns with service quality, transparency, and customer value protection.
• Build and sustain strong working relationships with cross-functional stakeholders — including Finance, Technology, Product Development, and Group RAFM — to ensure cohesive assurance planning and execution.
• Communicate and escalate material revenue exposures, systemic risks, or change-related vulnerabilities to senior management with actionable recommendations.
• Influence alignment and adoption of the Revenue Assurance and Fraud Management (RAFM) Measurement Framework across relevant business units.
• Collaborate with external partners, vendors, and consultants to enhance assurance technology, process controls, and delivery capabilities.

Education:

• First degree (or equivalent) in Computer Science, Accounting, Economics, Engineering or related numerate discipline.
• Postgraduate qualifications and MBA is an added advantage.
• Professional certifications in audit –CISA, CISM, CRISC Project Management- Prince, PMBOK or ITIL is an added advantage.
• Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages desirable
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• At least 3 years of experience in a complex, technology-oriented industry with experience in Revenue Assurance and Fraud Management.
• Managing activities in a cross functional business environment.
• Experience in risk assessment, product development, change impact assessment, software development/testing, project /program management.
• IT solution delivery or management.
• Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
• Scripting in Unix, Perl, DOS.
• SQL programming including development of Procedures, Functions and Packages

Method of Application