MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Mission:
- Innovate and lead in the development of analytics-based products and services, utilizing mobile usage and geolocation data to gain deep insights into consumer behaviors, solve specific user challenges, enhance the customer experience, and contribute to the company's profitability.
- Drive initiatives in fraud prevention, network performance enhancement, IoT data monetization, and the adoption of 5G technology, with a keen focus on developing solutions that address real-world problems, improve operational efficiency, and create valuable opportunities for revenue generation through cutting-edge digital identity and educational platforms.
Description:
- Grow adoption and conversion on all owned and partner digital platforms.
- Fully integrate quality management processes and their effective deployment on a day-to-day basis.
- Provide performance data to support management decision-making and maintain in-life products and services.
- Conducting product audits and reviews, customer use analysis, competitive analysis of matching products, and feedback on product enhancement.
- Manage the product rationalization process for the product catalog.
- Spearhead initiatives to create platforms for managing and monetizing IoT-generated data.
- Drive the development of new products and services exploiting 5G's capabilities and create digital identity verification services.
- Develop a deep understanding of our business and partners' needs, industry trends, and competitive landscape to drive revenue through a platform strategy and roadmap.
- Prioritize and manage the product backlog based on business value, customer needs, and technical feasibility to ensure delivery of high-quality features.
- Develop and execute strategies to drive traffic, boost online conversions, and enhance the user experience on e-commerce platforms.
- Drive the development of scalable and intuitive digital portals, ensuring they meet business objectives and user needs.
- Monitor performance, analyze key metrics, and utilize data-driven insights to identify areas for improvement and drive optimization efforts across all subscription channels.
- Work closely with the engineering team to define the requirements for APIs, data models, capacities, and services to deliver an outstanding customer experience.
- Drive initiatives from inception through launch, delivering features iteratively to solve business challenges.
- Gather and analyze user feedback, market research, and data analytics to inform feature development and product roadmap decisions.
- Assess emerging digital trends, technologies, and best practices, and proactively identify opportunities to enhance our product and service purchase platforms to drive revenue.
- Analyze user feedback, market data, and performance metrics to make data-informed decisions for product enhancements and improvements.
- Conduct ongoing benchmarking and analysis of competitors' digital presence and e-commerce strategies to identify areas for improvement and innovation.
- Monitor and report on key performance metrics, providing insights and recommendations for performance optimization and revenue growth.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.
Education:
- A first degree in Engineering, Marketing or a related discipline
- Training and certification in Product Management/Product Owner/ SCRUM /Agile methodology methodologies are desirable.
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- 5+ years as a Product Manager/Product owner.
- Experience in developing products from Data.
- Experience in Product Development and Management experience in a Telecommunications/ICT-related/Product-Related environment
- Experience in Agile Product Management/SCRUM
- Experience in launching digital platforms and products.
- Experience in using product related tools.
- Experience in UI/UX
Method of Application
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