Network Operation Center at CBC EMEA

CBC EMEALagos, Nigeria Cybersecurity

Full Time

What we do is help businesses simplify their processes, perform better and become more productive. We have repeatedly done these since 1984 when we started out as City Business Computers(CBC). After two decades of operating successfully as a technology player, we evolved into a holdings company- CBC EMEA, which now oversees the affairs of its 5 subsidiaries. For three decades now, we have forged critical partnerships with over 100 public and private businesses in Nigeria and across West Africa. This amongst other factors positions us as the leading Nigeria-based Technology Systems integrator. CBC EMEA coordinates its international operations from the Lagos Head Office in the heart of Lekki Penninsula. It has branch offices in Abuja (Nigeria) and Cotonou (Benin Republic)

We are looking to hire an NOC supervisor who will be responsible for reporting, escalation, and passive infrastructure network surveillance/monitoring as part of the NOC Supervision role to make sure the goal KPIs for infrastructure availability are reached.

KEY RESPONSIBILITIES:

To ensure effective monitoring of the entire Company’s passive network infrastructure during the shift.
To ensure NOC shift staff timely detect and log/document all infrastructure incidents in the available NOC activity management.
To timely escalate (horizontally and vertically) and follow up all shift-detected incidents to handlers by way of callouts handling process to achieve agreed infrastructure services availability KPIs (E.g. Time to Detect (TTD), Mean Time to Repair (MTTR).
To perform fault handling with OEM/Service providers and escalate any incidents exceeding the agreed SLA timelines using the incident management process to the supervisors and handlers.
Generate operational shift reports and updates for management attention and action for all NOC activities.
Guide the NOC shift staff to provide the contractor access control function to sites in the regions through site intrusion handling.
Ensure any assigned housekeeping duties are carried out in conjunction with the dept personnel, contractors, and supervisors.

REQUIREMENTS & QUALIFICATIONS

At least a Higher Diploma in Electrical/Telecommunications/computer systems engineering or Information Technology from a recognized institution.
3-5 years of experience in NOC operations and handling will be an added advantage.
2 years of experience in service delivery and support process handling will be an added advantage.
Experience in ICT, Telecoms, or VSAT is preferred.
Have experience using or configuring network monitoring tools.