IPT PowerTech Group delivers specialized solutions to the power, industrial and telecom sectors in the Middle East, Africa and neighboring countries. Since our inception in Lebanon in 1993, we have grown into a leading group, combining power expertise with telecom infrastructure specialization. Today, we are market leaders in providing power solutions and specialty batteries, telecom infrastructure and managed services. Our self-manufactured enclosures have allowed us to successfully implement and create new concepts in space and energy efficiency and site renovation, and have further allowed us to create customized energy efficient/hybrid and renewable energy solutions. Headquartered in Beirut, Lebanon, IPT PowerTech has expanded its presence to the entire region and is now present in 11 countries. For the past 20 years, we have climbed up the steps of success with an unfailing respect for the company’s values: the uncompromised excellence of our services, the agility of our mind in adapting to change, the efficiency of our work, and the integrity with which we do it all. We have invested and acquired new companies, reached new markets, expanded our area of expertise and considerably grew our customer base. Today, we are proud to be the unique solution provider in our sector that offers complete in-house products and services. Our achievements go a long way: we have implemented more than 25,000 power and battery systems, 7,000 renewable energy and hybrid solution sites, 4000 sites on full turnkey basis, 1500Km of fibre optic networks... Installed across the region, our self-manufactured enclosures have allowed us to successfully implement and create new concepts in space and energy efficiency. In the past 3 years, we have deployed more than 15,000 cabinets across the region as special and customized site infrastructure solutions. We take pride in our professional team exceeding 1,700 experts. And it is with their dedication that our portfolio, to date, encompasses thousands of implemented projects, delivered to more than 80 operators and vendors in more than 50 countries. Our regional coverage coupled with our extensive expertise in supply chain management, field implementation and power systems, have made us one of the most capable companies in handling the most complicated and versatile projects in the MEA region and its neighboring countries.
Purpose of the Job (Brief)
- To perform NOC shift supervision functions of passive infrastructure network surveillance/monitoring escalation and reporting to ensure target KPIs for infrastructure availability are met and maintained.
Essential Functions
- Ensuring that end-to-end shift operations and handovers are effectively conducted
- Providing timely response and records of all incidents, outages and performance alerts
- Categorizing and escalating issues to the appropriate teams for resolution
- Documenting all actions, outages, service reports, access and maintenance reference codes in accordance with Standard Operating Procedures
- Updating customers and third-party services providers on remediation status and service plans for outages and other issues
- Monitor the network using network management, CMS & ICTOM to capture site on battery and escalate to IPI operation.
- Open and update trouble tickets on affectli and assign for closure with proper root cause and analysis/resolution.
- 24/7 network monitoring and incident management of all passive element on the network and to ensure that all sites equipment’s are in good condition.
- Documenting all trouble tickets generated by team for follow-up action
- Collating and reviewing performance reports for trends analysis and projections on future occurrences
- Understudying NOC Manager and acquiring management skills necessary to manage NOC activities in the absence of the NOC Manager.
- Providing leadership and training support to NOC team.
- Carrying out other duties as assigned.
Qualifications/Skills/Abilities
- Leadership and supervisory training
- Should be a very good team player
- Self-motivated and resilient
- Good people management skills
- Ability and willingness to work shift hours (day and night shifts)
- Good decision making skills
- Should demonstrate incident ad problem resolution skills
- Good organizational skills
- Very good written and verbal communication skills
- Ability to work without supervision
Educational Level:
- At least Higher Diploma in Electrical/Telecommunications/Computer Systems Engineering or Information Technology from a recognized institution.
Working Experience:
- 3-4 years’ experience in similar role in telecom sector.
- Experience in NOC operations and handling will be an added advantage.
- Experience in service deliver and support process handling will be an added advantage.
Method of Application
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