TITIS is Tranter IT Infrastructure Services Limited, it is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue , Ilupeju Industrial Estate, Lagos State , Nigeria
Salary: 209k net
Key Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
- Respond to customer queries by phone and email
- Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
- Provide technical assistance and support for concerns and issues related to systems, software, and hardware
- Maintain conformance of computer systems
- Where required, participate in engagement sessions to determine root cause of recurring issues
Minimum Educational Requirement
- University degree in Computer Science or related discipline
Minimum Work Experience
- 3 years working experience in Information Technology and computer networking
- Working experience in IT service management
- Experience working in an FMCG environment is a plus
Knowledge and Skill Requirements
- Knowledge of IT Service Management (ITIL)
- Knowledge of Cisco networking (CCNA)
- Computer network configuration and troubleshooting skills
- Office 365 and windows operating system support skills
- Knowledge of power platform a plus
Method of Application
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