The Smackers Limited started operations in 2006 with her flagship trademark The Place Restaurant on Isaac John GRA, Ikeja Lagos. Over the last decade we have progressively grown and now operate in the food services and hospitality business. We are a company that believes in creating a better everyday life. We exist to satisfy the changing taste and expectations of consumers as we best understand and satisfy the food and pleasure need of customers.
KEY JOB RESPONSIBILITIES
General Central Operations
- Collect and collate operational data from multiple responses and reports, identify patterns advise manager of findings and recommend solutions
- Review, analyze and act on key negative customer and compliance audit feedbacks. This may result in: update to our strategic tasks list/structure, update to detailed process training materials, and creation/update of a project
- Collaborate with relevant multidepartment to review and agree best approach for performing new or existing processes
Technology/Tools/Equipment/Utensils Standardization
- Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance Front of house operational efficiency.
- Analyze data to determine branch adoption of standard procedure and tools for restaurant operations
Corporate Client Engagement
- Liaise with corporate customers to manage and deliver on customer needs including process cost breakdown, invoice, resolving customer concerns etc.
- Develop and review draft proposals and contracts to new and existing contracts
- Collaborate with finance department to keep corporate accounts balanced
Compliance Audit Visit
- Develop and be updating branch restaurant audit/ visit plan based on ongoing risk rating
- Visit branches to detect and address restaurant issues, standardize and check for compliance to defined processes: equipment, staffing. Update location score and communicate findings to appropriate people.
- Recommend appropriate post-visit action and drive implementation
Training and Development
- Train and guide experienced Restaurant Operations Staff to mentor new branch staff
- Oversee the documentation and implementation of training materials and help track staff progress.
- Develop training guide for experienced staff to prepare them for milestone leadership roles
Policy and operations Manual review and documentation
- Support development, review and documentation of restaurant policies and operations manual
Projects
- Champion and support various projects that enhances and supports incremental and continuous improvement in the front of house
- Support change management endeavors from central level to distil and implement at branch level
- Develop and implement cost control strategies.
- Support new outlet setup by reviewing staffing needs (based on menu), FOH equipment requirements/layout and liaising with relevant department for execution.
Requirement and Skills
- BSc degree with a minimum of a second-class upper rating in any discipline (business administration, management, science, engineering/technology or related field are preferable).
- Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
- Exceptional verbal and written communication skills
- Good analytical and critical thinking
- A self-starter and a team player with high levels of drive and energy.
- Must possess a high level of integrity, determination and personal commitment.
- Strong attention to detail
- Must be able to work with minimal supervision
- Good interpersonal skills to work with different management levels
- Strong business acumen
- Must not be more than 26 years old.
Method of Application
Signup to view application details.
Signup Now
