Credit Direct Limited is a non-bank finance company with its Head-Quarters in Lagos, Nigeria. The company was established in 2006 and is focused on providing Payroll based consumer loans to eligible individuals. The Company currently operates in 25 states in Nigeria including the Federal Capital Territory– Abuja. With a staff strength of over 1000 employees and an active customer base in excess of 300,000, Credit Direct Limited is positioning itself to become the dominant market leader in the unsecured micro-lending (payroll lending) space in Nigeria and indeed Sub-Saharan Africa.
Job Summary
Responsible for analysing and improving business processes to enhance efficiency, reduce costs, and improve service delivery. This role involves mapping current processes, identifying areas for improvement, and supporting the implementation of process automation and optimization initiatives.
Job Details
Process Mapping and Analysis:
- Document and map existing business processes across various departments.
- Conduct thorough analysis of current processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Use process modelling tools to visualize and communicate process flows.
- Collect data related to process performance and efficiency.
- Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
- Analyse process data to measure the impact of improvements and identify further opportunities.
- Prepare detailed reports and dashboards to communicate findings and recommendations.
- Work with stakeholders to set/modify processes requiring improvement
Process Improvement & Documentation :
- Identify opportunities for process optimization and automation.
- Develop and propose process improvement plans and strategies.
- Collaborate with stakeholders to implement process changes and ensure smooth transitions.
- Ensure that process changes comply with internal policies and regulatory requirements.
- Maintain accurate and up-to-date documentation of all processes and improvements.
- Develop and update standard operating procedures (SOPs) as needed.
- Develop Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for identified processes.
- Monitor, measure and provide feedback on process performance
Project and Transition Support:
- Support digital transformation projects focused on process improvement and automation.
- Participate in project meetings and contribute to the planning and execution of process optimization initiatives
- Assist in the development of project plans, timelines, and milestones.
- Assist in developing and executing change management strategies to ensure successful adoption of new processes.
- Provide training and support to employees on new processes and tools.
- Foster a culture of continuous improvement within the organization
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, Industrial Engineering or a related field
- Minimum of 2-5 years of experience in process analysis, process improvement, or a related field within the financial services industry.
- Good understanding of process improvement methodologies (e.g., Lean, Six Sigma).
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
Method of Application
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