Product Pricing & Analytics Manager at Clickatell

Clickatell is a global leader in mobile messaging and transaction services, which enable its customers to connect, interact and transact with their business partners and communities on the mobile phone. Video: Ontbytsake (Breakfast Matters) Profile of Clickatell Clickatell's global footprint means that it can deliver short message services (SMS) through it’s next-generation Clickatell Message eXchange (CMneXt) to over 960 mobile networks in over 220 countries and territories, with the potential to reach 6 billion mobile phone users - more than 80 percent of the world’s population. In addition, with Clickatell Transaction eXchange (CTX), it provides the essential link between mobile consumers and their financial institution, with services like airtime top-up. More than 15,000 enterprise, government, medium and small business customers and application developers have embraced Clickatell’s technology solutions. Founded in 2000, Clickatell is headquartered in Redwood City, California, USA.

Purpose

• We are on the lookout for a skilled Pricing Analyst tjoin our innovative team aiming tmake a mark in a $50B+ industry. This role is pivotal in shaping the demand and delivering competitive product offerings for Clickatell. Positioned within the Product Organization and reporting tthe VP of Interact Product and Pricing, you will spearhead initiatives testablish competitive and profitable pricing strategies essential for the growth, adoption, and scalability of our product portfolio.

We DThe Right

Things Responsibilities of the Role:

• The successful candidate will be responsible for tracking pricing, ensuring margin stability, follow up on new product launches and product performance. This role will be responsible of setting pricing analysis, impact analysis and modelling different adoption and monetization scenarios tcater tClickatell business' revenue targets. This is a highly collaborative and analytical role that requires the consideration of data from multiple sources, and development of sophisticated and dynamic pricing and performance models.

Pricing Strategy Development and Execution:

• Design pricing strategies for Clickatell's product offerings in collaboration with the Pricing Team, incorporating insights from market trends and competitive analysis.
• Analyze and track customer engagement, utilizing findings tdevelop effective pricing strategies that align with company goals.

Market and Competitive Analysis:

• Conduct thorough research on market trends within Chat Commerce and competitive pricing architectures, packaging, and price points across key geographies and products.
• Incorporate key market findings intpricing and packaging design, ensuring Clickatell's offerings remain competitive and appealing tthe target audience.

Financial and Pricing Analysis:

• Execute detailed pricing and financial analyses tsupport pricing proposals, ensuring alignment with Clickatell's financial objectives and margin stability.
• Use financial and scenarimodeling techniques tassess the impact of various pricing strategies on margins, sales, and unit volumes.

Collaboration and Communication:

• Work closely with the Product Management, Finance, Sales, and other key stakeholders tdevelop and communicate pricing recommendations and ensure the successful implementation of pricing strategies.
• Regularly communicate price positioning ta wide range of audiences, including Sales teams, ensuring pricing documentation accurately reflects current pricing.

Pricing Frameworks and Tools Development:

• Establish and continuously improve a comprehensive product pricing framework and policies that guide profitable selling, aligned with company margin expectations.
• Develop and manage dynamic pricing tools and processes that can incorporate large datasets and inputs from multiple sources, ensuring timely responses tmarket conditions and competitive factors.

Performance Monitoring and Reporting:

• Champion price performance monitoring, owning monthly and weekly margin reporting activities, including analysis of margin variance and identification of risks and opportunities.
• Be a part of the quarterly pricing reviews, preparing and presenting recommendations tproduct leadership on pricing updates and opportunities tdrive revenue and gross margin.

Strategic Planning and Support:

• Assist in the preparation of strategic account efforts and pricing plans for the annual business planning cycle.
• Support the Product Management and Marketing teams in ad-hoc projects, reporting requests, and the development of business cases tjustify the ongoing development of Clickatell's product portfolio.
• Innovation:
• Participate in Product Leadership forums, analyzing opportunities, and developing relevant artifacts, such as business cases and executive presentation material.
• Knowledge and Capability Building:
• Develop a deep understanding of the markets, customers, and the maturity stage of Clickatell's business tstrategically plan the rollout of capabilities.
• Be metrics-driven, conducting monthly and quarterly reporting on key products and services, and consistently analyzing behavior tidentify inhibitors and opportunities

Requirements of the Role:

Educational Background:

• Mandatory BA/BS Honours in Business Economics or Statistics, Mathematics.
• MBA or advanced degree strongly preferred tprovide a solid foundation in complex analytical and strategic thinking.

Professional Experience:

• A minimum of 10 years of direct experience in product pricing, with a strong preference for candidates with experience in the Software as a Service (SaaS) or technical software product sectors.
• Proven track record of developing, implementing, and optimizing pricing strategies that positively affect product profitability and market competitiveness.
• Experience in conducting comparative analysis of software industry data and translating insights intactionable pricing strategies.

Technical and Analytical Skills:

• Exceptional analytical and statistical skills with an ability tsynthesize complex data intactionable insights & expert proficiency in Microsoft Excel is non-negotiable.
• The candidate must possess advanced skills in Microsoft Excel, demonstrating the ability tperform complex data analysis, model financial scenarios, and utilize a wide range of formulas, pivot tables, macros, and data visualization tools. This expertise is crucial for decoding large datasets, forecasting pricing trends, and developing detailed pricing strategies that align with our organizational goals. The ability tmanipulate and draw actionable insights from data within Excel will be a pivotal part of the daily responsibilities.
• Skilled in using advanced analytical software such as PowerBI or Microsoft Access; SQL skills are highly desired tmanage and analyze large datasets effectively.
• Proficient in creating compelling presentations with PowerPoint tcommunicate pricing strategies and analyses tstakeholders at all levels.
• Communication:
• Excellent verbal and written communication skills, with an ability tconvey complex information clearly and persuasively tdiverse audiences.
• Strong strategic qualities, capable of setting a vision, strategy, and effectively managing day-to-day tasks talign with company goals.
• Ability tinspire the all stakeholders regarding the Pricing strategy and future of how we will pricing for our products.
• Continuously work with the Sales and Finance team talign with financial objectives.
• Personal Traits and Competencies:
• High level of curiosity, creativity, and courage; able tchampion the company and customer priorities with passion.
• Solid negotiating skills teffectively handle difficult discussions with both internal and external stakeholders.
• Exceptional research skills, with an instinct for sourcing and synthesizing market insights tinform pricing decisions.
• Exhibits foresight, systematic thinking, and meticulous planning with excellent attention tdetail.
• Ability tfunction effectively in a rapid-paced, less structured business environment, adapting tchange and managing teams through transitions smoothly.
• Collaboration and Project Management:
• Team-oriented and a self-starter, demonstrating the capability tlead projects end-to-end, delegating responsibilities efficiently.
• Should be customer-centric and metrics-driven, with the know-how tanalyze market dynamics and influence peers and leadership on product/market strategy.
• Possesses strong organizational and planning skills, with the dexterity thandle complex issues and utilize employee potential maximally through effective resource management. Ideal candidates will embody the spirit of continuous learning and innovation, taking a proactive approach tchallenges and opportunities within the competitive landscape of chat commerce and SaaS technologies.

Method of Application