We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
Job Description
- We are seeking an innovative and experienced quality analyst to join our team.
- The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects.
- The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements and recommend changes to predetermined quality guidelines
- You will ensure that the end product meets the minimum quality standards and is fully functional and user-friendly.
- To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
- The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
Responsibilities
- Performing system analyses on software programs, applications, and web services.
- Determining system efficiency and functionality by liaising with internal departments and end-users.
- Report to management and obtain approval for system development projects.
- Efficiently integrating new systems, programs, and applications with business operations and services.
- Analyzing and improving the performance of web-based customer portals and support services.
- Ensuring end-user proficiency with new systems, programs, and applications across departments.
- Monitoring product licenses and ensuring compliance with IT industry regulations.
- Ensuring that computer hardware remains compatible with system enhancements and updates.
- Promoting system efficiency and security by integrating performance metrics and encryption.
- Implementing new advancements in the field of system and enterprise architecture.
Skills and Qualifications
- Working towards a bachelor's degree in computer science or information technology and an accredited qualification in management consultancy or similar.
- Extensive experience in technical business analysis in a related industry.
- Advanced knowledge of programming languages like SQL and system integration solutions.
- Ability to facilitate internal end-user proficiency.
- Ability to design and maintain efficient customer portal support and feedback channels.
- Ensuring optimal system functionality via integrated diagnostics.
- Advanced knowledge of data security and encryption.
- Ability to keep up with IT advancements.
- Exceptional communication skills toward facilitating the use of new software systems.
- Knowledge of relevant licensing and industry compliance regulations.
Method of Application
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