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Quality Assurance Analyst at Avetium Consult Limited

Avetium Consult LimitedLagos, Nigeria Software Development
Full Time

Job Description

  • Develop and Implement QA Processes:
  • Quality Monitoring and Evaluation:
  • Performance Assessment:
  • Training and Coaching:
  • Data Analysis and Reporting:.
  • Compliance Management:
  • Cross-functional Collaboration:

Qualifications:

  • Bachelor's degree in business administration, Communications, or a related field.
  • Proven experience (5 years) in quality assurance, preferably in a call center or customer service environment.
  • Strong understanding of call center operations, customer service principles, and quality assurance methodologies.
  • Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to provide constructive feedback and coaching to agents and managers.
  • Detail-oriented with a focus on accuracy and quality of work.
  • Proficiency in Microsoft Office Suite and quality assurance software/tools.
  • Certification in quality assurance (e.g., Six Sigma, Lean, ISO) is a plus

Method of Application

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Job Overview

  • Published on: 9 May, 2024
  • Employment Status: Full Time
  • Field: Software Development
  • Work Mode: Onsite
  • Job Location: Lagos, Nigeria
  • Qualification: BSc
  • Experience: 5 years
  • Salary:
  • Skills:
  • Application Deadline: Not specified
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