Quality Assurance Analyst at Avetium Consult Limited

Avetium Consult LimitedLagos, Nigeria Software Development

Full Time

Job Description

Qualifications:

Bachelor's degree in business administration, Communications, or a related field.
Proven experience (5 years) in quality assurance, preferably in a call center or customer service environment.
Strong understanding of call center operations, customer service principles, and quality assurance methodologies.
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
Exceptional communication and interpersonal skills, with the ability to provide constructive feedback and coaching to agents and managers.
Detail-oriented with a focus on accuracy and quality of work.
Proficiency in Microsoft Office Suite and quality assurance software/tools.
Certification in quality assurance (e.g., Six Sigma, Lean, ISO) is a plus