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Research and Development (R&D) Manager at RightCom

RightComNigeria Software Development
Full Time
RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

Responsabilities:

  • Build up and supervise the R&D team in the search for new innovations and improvements to existing products.
  • Propose annual and multi-year research and development (R&D) choices based on the company’s needs and its R&D strategy in terms of innovation.
  • Document, present and support the legitimacy, relevance and feasibility of its research choices.
  • Set up the annual research schedule according to the resources available for new products or product adaptations, in response to requests from the company’s management and/or marketing department.
  • Participate in drawing up specifications for a new product or software modification. If necessary, ensure product patentability.
  • Work closely with other departments to ensure alignment of R&D projects with the company’s strategic and commercial objectives.
  • Manage the R&D budget, allocate resources and plan project schedules.
  • Conduct market analysis and technology watch to identify opportunities for innovative product development.
  • Establish strategic partnerships with research institutions, suppliers and other key partners.
  • Ensure compliance with quality standards, regulations and industry best practices.
  • Present R&D project results and strategic recommendations to internal and external stakeholders.
  • Draft hypotheses following research.
  • Develop experimental protocols and define research protocol based on established research.
  • Propose new lines of research if necessary.
  • Carry out trials and write up comments and conclusions.
  • Estimate the budget and resources required for the projects.
  • Write scientific articles in books or on dedicated websites.

Qualifications:

  • Master’s degree in engineering, computer science, research and development or a related field.
  • At least 4 years’ experience in research and software development, preferably in SaaS environment.
  • Thoroughness and attention to detail.
  • Ability to concentrate and patience.
  • Excellent understanding of computer systems, software and hardware.
  • Advanced project management, leadership and communication skills. This includes effective verbal and written communication.
  • Ability to analyze data, identify trends and propose effective solutions.
  • Exceptional communication, organization and problem-solving skills.
  • Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

Method of Application

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