RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.
Responsabilities:
- Build up and supervise the R&D team in the search for new innovations and improvements to existing products.
- Propose annual and multi-year research and development (R&D) choices based on the company’s needs and its R&D strategy in terms of innovation.
- Document, present and support the legitimacy, relevance and feasibility of its research choices.
- Set up the annual research schedule according to the resources available for new products or product adaptations, in response to requests from the company’s management and/or marketing department.
- Participate in drawing up specifications for a new product or software modification. If necessary, ensure product patentability.
- Work closely with other departments to ensure alignment of R&D projects with the company’s strategic and commercial objectives.
- Manage the R&D budget, allocate resources and plan project schedules.
- Conduct market analysis and technology watch to identify opportunities for innovative product development.
- Establish strategic partnerships with research institutions, suppliers and other key partners.
- Ensure compliance with quality standards, regulations and industry best practices.
- Present R&D project results and strategic recommendations to internal and external stakeholders.
- Draft hypotheses following research.
- Develop experimental protocols and define research protocol based on established research.
- Propose new lines of research if necessary.
- Carry out trials and write up comments and conclusions.
- Estimate the budget and resources required for the projects.
- Write scientific articles in books or on dedicated websites.
Qualifications:
- Master’s degree in engineering, computer science, research and development or a related field.
- At least 4 years’ experience in research and software development, preferably in SaaS environment.
- Thoroughness and attention to detail.
- Ability to concentrate and patience.
- Excellent understanding of computer systems, software and hardware.
- Advanced project management, leadership and communication skills. This includes effective verbal and written communication.
- Ability to analyze data, identify trends and propose effective solutions.
- Exceptional communication, organization and problem-solving skills.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Method of Application
Signup to view application details.
Signup Now
