Sales Operations Analyst - Lagos at M-KOPA

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go �PayGo� solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

About the job

• We are looking for a Sales Operation Analyst to join our Sales team in Lagos, Lagos State where progress, and humility are valued as highly as technical excellence.
• This role is responsible for managing operational activities for the sales team at a regional level.
• This includes low-level reporting, supporting and handling administrative formalities such as commissions and service issues, organizing meetings and logistics, managing DSR database, information dissemination to the FSM/SE/CLs/DSRs.

What's exciting about this role?

• Collate daily sales reports from direct and indirect sales channels.
• Maintain an accurate and updated list of Sales agents and Cluster Leaders.
• Ensure all registered DSRs have signed contract forms.
• Liaise with other units on behalf of Sales team for complaints and improvements.
• Register DSRs in a timely manner and maintain accurate DSR Database.
• Organize and/or anchor regular meetings and logistics as required.
• Ensure minutes of meetings are taken and well communicated to the team.
• Ensure DSRs’ complaints are escalated and resolved within agreed timelines.
• Coordinate and manage all DSR related activities.
• Ensure all relevant reports are published within stipulated timelines.
• Ensure all registered DSRs have signed contract forms.
• Management and disbursement of POSM items to the direct sales representatives
• Monitor and ensure all sales processes are flowing seamlessly.
• Review past sales data to reveal trends in productivity.
• Weekly payment follow-up with Finance and other related parties to support and rectify issues.
• Gather and analyze data from multiple sources e.g. databases, other departments to create reports.

Expertise
Our expectations are that your CV reflects a rich blend of technical expertise and practical experience, positioning you as a valuable asset as a Sales Operation Analyst.

• HND/Bachelor’s degree in Business Management or any related field.
• 2+ years’ experience in a corporate environment.
• Strong knowledge of Microsoft Excel.
• Knowledge of working with SQL (preferably SQL Server) to query databases
• Previous experience with collating data and creating reports.
• High standards, attention to detail and problem-solving skills.
• Knowledge of working with other office productivity tools – Word, PowerPoint.
• Ability to communicate effectively in English and Pidgin.
• Should have a process-oriented mindset.
• Excellent Presentation, Communication, Coaching, and People Skills.
• Good Planning and Organization Skills.
• Ability to work calmly under pressure.

Method of Application