Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria. We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms. We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney. We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers. Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments. We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.
About the job
- This role sets up, implements, drives, and continuously improves portfolio management & optimization, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking.
- It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialization.
Responsibilities
- Provides input into the development of the Personal Banking strategy, value propositions and related country strategies.
- Defines and tracks key success metrics across segment.
- Partners with segment to understand unique metric requirements for Personal Banking and drives adoption in client value proposition development.
- Consults and partners with segment on beyond banking initiative led revenue opportunities in Personal Banking segment.
- Provides input into Personal Banking segment teams based on new opportunities identified that would solve life problems for clients.
- Stays abreast of market, economic, and competitive developments, news, and trends and disseminates the information with the broader CHNW team as applicable.
- Measures, tracks, and optimizes the end-to-end client lifecycle at a portfolio-level, from sales to onboarding to entrenchment and retention.
- Verifies and implements parameters for key trade-offs decisions at client level (i.e. risk appetite, pricing, etc.).
- Verifies that the design and development of the Personal Banking segment’s objectives are achieved within prudent market risk and conduct parameters.
- Monitors and adheres to overall risk management and governance standards for the continued sustainability of the segment.
- Ensures appropriate recovery and resolution plans to protect the segment from any untoward event.
- Manages implementation the Personal Banking success metrics, which include client level pricing framework, behavioral metrics and data and reporting model and metrics.
- Builds and maintains reporting and analytical applications across country to enable optimal decision making.
- Partners with the Data, Finance, and Personalization teams to ensure consistent definitions and data sources, data quality, appropriate access controls, and data inputs respectively.
- Gathers and utilizes internal and external data as input into the building of the client management metrics toolbox; framework needs to be easily understood, user friendly, accessible through multiple channels (e.g., USSD, App, IB, etc.) and customisable for segment.
Qualifications
- Bachelor's degree in related field
- 5+ years' of experience in related industry
- Proficient in Microsoft Office suite
- Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimisation). Data management experience.
Method of Application
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