ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. However, over the years, the Firm has taken advantage of opportunities in various sectors of the Nigerian economy and has proven its ability to identify and develop new strategic businesses and integrate these to strengthen its asset management business model. This ability has resulted in the evolution of the Firm into a diversified financial services institution with businesses divided into two distinct parts within which various products and bespoke asset management services are offered to our diverse clients, focusing on Traditional Asset Management and Specialised Funds. ARM currently manages total assets of over N500bn. ARM Life has a strong track record in the group life insurance sector with favourable references across the industry. It is licensed and regulated by the National Insurance Commission of Nigeria (NAICOM) to underwrite Life, Annuity and Health insurance.
Job Summary
- As a Senior Business Analyst, you will play a pivotal role in our project team, contributing your extensive expertise in implementing enterprise resource planning solutions, particularly Microsoft Business Central.
- The ideal candidate will have a proven track record of successful participation as a business analyst in multiple ERP implementation projects.
Responsibilities
- Assess current operational processes, identify areas for optimization, and develop strategies to streamline workflows and increase efficiency.
- Conduct process re-engineering and design thinking workshops to review out-of-box processes and co-create new optimized processes with stakeholders.
- Define and recommend metrics to measure the impact and outcome of all processes reviews for the project.
- Identify cost-saving opportunities within the defined processes, evaluate their feasibility, and implement measures to reduce expenses while maintaining quality standards.
- Define key performance indicators (KPIs) for operational efficiency, track, and analyze data to measure progress and identify areas for further improvement.
- Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements.
- Manage the development and validation of Functional Specification Documents (BRD, User Flow designs etc.) as required.
- Lead the requirements gathering process, understanding business needs, and translating them into functional specifications for the ERP system.
- Collaborate closely with cross-functional teams, including IT, stakeholders, and end users, to ensure alignment between business processes and system capabilities.
- Utilize your expertise in Microsoft Business Central (or similar ERP systems) to analyze requirements that will be used to configure and customize the solution to meet business requirements.
- Develop and maintain comprehensive documentation, including business process flows, use cases, and functional requirements (in both written and diagrammatic format).
- Conduct thorough testing, validation, and quality assurance procedures to ensure the ERP solution meets predefined specifications and business objectives.
- Provide training and support to end-users, enabling a smooth transition to the new ERP system.
- Work with the test team during the test phase to ensure that solution is accurate and free of bugs and issues.
Qualification & Experience
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 5+ years of experience as a Business Analyst, specifically in ERP implementation projects.
- Proven experience working with Microsoft Business Central or similar ERP systems. • Strong understanding of business processes across various functional areas (finance, operations, procurement, supply chain, etc.).
- Excellent communication skills with the ability to interact effectively with diverse stakeholders and teams.
- Relevant certifications in business analysis or ERP systems (preferred). Business Analysis Certification (e.g., CBAP, CCBA), Lean Six Sigma and/or related will be preferred
- Strong analytical and problem-solving abilities.
- Proven experience in user experience mapping and design thinking.
- Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Logical and efficient, with keen attention to detail.
- Knowledge of financial services legal, regulatory requirements
Technical Skills
- Business Analysis
- Design thinking and user flow mapping
- Process Improvement
- Business Process Design & Reengineering
- Quality Assurance
- Data Gathering and Analysis
- Project Management
- Proficiency in relevant tools e.g. Visio, Figma etc.
Method of Application
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