WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa�s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.
Job Objective
- Provide field support, resolve incidents and assigned problems, install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st and 2nd Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by Operations
- Provide Operations cover during an Emergency / Disaster Recovery event
- Assist other departments and lead and report on projects as requested
- Adhere to all company policies and procedures
- Mentorship & training of regional field team on technical competency
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires minimum of 3 years’ technical experience in telecom industry, with at least 1 year in second level technical support or equivalent
- Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting equipment i.e., Mikrotik, Juniper, Tejas, Ciena etc
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communication skills
- Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
Method of Application
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