Visa is a global payments technology company that connects consumers, businesses, banks and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks. Visa has built one of the world’s most advanced processing networks. It’s capable of handling more than 24,000 transactions per second, with reliability, convenience and security, including fraud protection for consumers and guaranteed payment for merchants. Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its bank customers to offer consumers more choices: Pay now with debit, ahead of time with prepaid or later with credit products. Governments around the world have switched to digital currency instead of checks for benefits payments and purchasing in order to increase efficiency and lower costs, saving taxpayers money. Visa is giving more people in more places access to electronic payments. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money any time, make purchases online, transfer funds across borders and access basic financial services. All of which makes their lives easier and grows economies.
Job Description
The RaIS Managed Service Consultant will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
Essential Functions and Responsibilities
- Consulting Expertise
- Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives
- Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
- Builds rapport with both the client and the Visa account team to promote retention
- Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success
- Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk
- Analysis
- Increases automation by leveraging internal features and available client attributes
- Aligns acceptance and fraud KPIs with Managed Solutions objectives
- Uses Business Intelligence tools to continually highlight client return on investment
- Processes ad hoc requests and uses existing functionality to accomplish goals
- Contributes to the continual enhancement of analytical tools
- Solutions Delivery
- Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules
- Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings
- Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
- Remains proficient in Visa and partner integrations, order and technical flow, and support resources
- Shares industry best practices within region
- Understands how client strategies and risk configurations potentially impact Visa revenue
- Communication and Presentation Skills
- Communicates professionally, succinctly, independently, and with relevance based on audience and topic
- Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable
- Shares efficiencies and best practices with colleagues and peers
- Industry Knowledge
- Builds industry knowledge through internal and external resources
- Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work
- Understands regional risk regulations
- Uses knowledge of competitive landscape to shape solutions delivery
Basic Qualifications
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Relevant work experience:
- Working in eCommerce payment industry
- Collaborating on and with enterprise-wide products, projects, and programs
- Deriving insights and action items through analysis
- Providing Solutions Delivery/professional services
- Proficiency in Microsoft 365 (Office)
- Exceptional presentation, consultative, and communication skills
Preferred Qualifications
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up t3 years of relevant experience with a PhD
Method of Application
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