Blue Pearl Consulting is a boutique management consulting firm with a focus on helping businesses achieve sustainable competitive advantages. Mission: To be fanatical about solving problems and delivering superior solutions to our clients that maximize bottom line results. Vision: To be the go-to trusted partner for our clients, providing strategies and actionable solutions that position them for sustainable growth. Values: Integrity - We do the right thing, without compromise and without regards to consequences.
Job Description
- We are looking for an experienced ServiceNow Senior Developer to manage and enhance our ITSM platform.
- The ITSM Platform Manager L2 will be responsible for developing and configuring ServiceNow to support our business needs, improving ITSM processes, and optimizing platform functionality.
- This role requires a deep understanding of ServiceNow development, ITIL processes, and experience in platform management at a senior level.
Key Responsibilities
ServiceNow Development and Configuration:
- Design, develop, and configure custom applications, modules, and workflows in ServiceNow to support business requirements.
- Customize and maintain forms, lists, tables, and fields within ServiceNow to optimize ITSM processes.
- Ensure adherence to ServiceNow best practices and ITSM standards in all development work.
Platform Management and Maintenance:
- Manage and maintain the stability, security, and performance of the ServiceNow platform.
- Oversee version upgrades, patches, and other platform maintenance activities to ensure smooth operation.
- Troubleshoot and resolve technical issues related to the ServiceNow platform, coordinating with technical teams as needed.
Process Improvement and Optimization:
- Analyze and identify opportunities to streamline ITSM processes, improving platform efficiency and effectiveness.
- Collaborate with stakeholders to understand and address requirements, implementing solutions that align with ITSM goals.
- Develop and enhance dashboards, reports, and performance analytics within ServiceNow to monitor ITSM metrics and KPIs.
Documentation and Compliance:
- Create and maintain detailed documentation of ServiceNow configurations, customizations, and workflows.
- Ensure all platform configurations adhere to IT policies, compliance standards, and security guidelines.
- Conduct regular audits of platform processes to ensure adherence to established guidelines and recommend corrective actions as needed.
Training and Support:
- Provide guidance and training to junior developers and other IT team members on ServiceNow platform usage and best practices.
- Serve as the subject matter expert on ServiceNow functionalities, offering support for queries from internal users.
- Assist end-users and ITSM team members with ServiceNow functionalities to promote effective use of the platform.
Qualifications
- Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
- Experience: 4+ years of experience in ServiceNow development and ITSM platform management, with proven experience at a senior level.
- Certifications: ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL certification preferred.
Skills and Competencies:
Technical Skills:
- Advanced knowledge and hands-on experience with ServiceNow development, including customizations and configurations.
- Proficient in JavaScript, HTML, and other programming languages relevant to ServiceNow development.
- Experience with ITSM processes, ITIL framework, and performance analytics within the ServiceNow platform.
Soft Skills:
- Excellent communication and interpersonal skills to work effectively with both technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Proactive approach to troubleshooting and optimizing ITSM platform performance.
Method of Application
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