What we want to achieve We founded Africa Incubator Ltd. (Afri-inc) on an aspiration to create the future of Africa with technology and strategic management Our understandings of issue The East Africa economies have been recorded more than 5% annual growth over the last decade. However, advanced technology innovation and strategic management are still vital for local enterprise to evolve to regional leading companies and create sustainable employment. On the other side, Japanese companies are still less equipped to grasp demand and establish commercial networks in African and other emerging markets in terms of both human resources and experiences.
About the job
- SENRI Limited is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.
- Starting from 2015, we have been successful in development of the service and acquisition of customers in Kenya, Uganda and Nigeria, with a multinational team from Kenya, Uganda and business in Nigeria, we need you now.
CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES
- Listening to customers’ concerns and handling complaints
- Giving detailed explanations of services or products to customers
- Working with the sales team to create better methods to address customer complaints
- Reviewing customer accounts on product usage
- Communicating effectively with customers in-person, through email, chat or over the phone.
- Upselling of accounts
- Monitoring customer satisfaction levels
- Conduct training with new customers to properly onboard them.
- Sending Reports to customers appropriately
COMPETENCY REQUIRED (Knowledge and Skills)
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
- Effective time management, prioritisation and multitasking skills
- Must be a team player
- Calm and have an eye for details
- Good Presentation skills
- Should be flexible with time
QUALIFICATION (Education and Experience)
- BSc in a related course
- 1 - 2 Years cognate work experience in a fast paced organisation in a similar role
WORKING CONDITION
- Working hour: 8:30-17:30
- Working day: Monday - Friday
- WFH is available partly.
- Probationary period will be 3-6 months.
- Workstation (Laptop & Phone)
- Agile working culture.
Method of Application
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