Our ICT Solutions range from the development and deployment of cutting edge Business Software Applications to the deployment of cutting edge ICT communication technologies. We have in place two service units that develop, deploy and support these solutions. The first is our Computer Engineering Service Unit responsible for all IT infrastructure and communication Solutions while the Software Service Unit is responsible for all our Business Software Applications.
Job Description
- We are seeking a highly skilled Software Support Engineer with a strong background in software development and a passion for delivering exceptional technical support.
- The ideal candidate will have experience with ASP.NET, C#, and MS SQL Server, along with expertise in front-end design and development. If you thrive in a fast-paced, Agile environment and are eager to enhance customer satisfaction through technical problem-solving,
Responsibilities
- Provide advanced support for software applications by identifying, diagnosing, and resolving technical issues.
- Collaborate with customers and internal teams to troubleshoot and resolve bugs or performance problems.
- Assist in debugging and analyzing code in ASP.NET, C#, and MS SQL Server environments while participating in implementing fixes and system improvements.
- Resolve user interface and design-related issues using expertise in HTML/CSS, JavaScript, AJAX, and jQuery, and support the development and maintenance of front-end GUIs to meet functional and design standards.
- Work within Agile frameworks, including SCRUM or Kanban, to support iterative development, provide progress updates, and participate in Agile ceremonies such as sprint reviews and retrospectives.
- Identify recurring issues and propose long-term solutions to enhance system reliability, while documenting processes, troubleshooting steps, and resolutions in knowledge bases and ticketing systems.
Requirements
- A graduate of mathematics, computer science preferable.
- Minimum of 2 years of work experience in software development, with expertise in:
- ASP.NET
- C# (Object-Oriented Programming)
- MS SQL Server
- Strong front-end development skills, including HTML/CSS, JavaScript, AJAX, and jQuery.
- Experience with Bootstrap and/or KnockoutJS for responsive and dynamic UI development.
- Exposure to Agile development methodologies (SCRUM or Kanban).
- Strong problem-solving skills and a customer-focused mindset.
- Knowledge of MS Azure or other cloud platforms.
- Experience with ASP.NET MVC framework.
- Familiarity with debugging tools and techniques.
Method of Application
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