MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Job Summary
The Product Specialist is accountable for the successful delivery, performance, and continuous improvement of Bill Payment products and App Channel experiences. This role ensures that product initiatives are aligned with strategic business goals, meet regulatory and operational standards, and are efficiently executed through cross-functional collaboration.
Description
Strategy & Product Development
- Execute quarterly product roadmaps for bill payments and app features.
- Roll out new billers, services, and value-added functionalities.
- Use analytics and customer insights to enhance features and user experience.
- Support strategic planning with performance reports and insights.
Partner & Integration Management
- Manage onboarding and integration of billers (utilities, telecoms, government, etc.).
- Coordinate with API and technology teams for seamless in-app integrations.
Performance & Customer Experience
- Drive growth in transaction volume and app engagement.
- Reduce failed transactions and improve service uptime.
- Deliver frictionless, end-to-end user journeys across all channels.
Operational Delivery
- Collaborate with cross-functional teams (UX, tech, marketing, compliance).
- Prioritize product backlogs and participate in agile sprints.
- Lead testing (UAT, integration, regression) and ensure timely releases.
- Monitor KPIs, incident logs, and customer feedback for continuous improvement.
Governance & Compliance
- Participate in product governance and risk forums.
- Ensure regulatory compliance and internal audit readiness.
- Implement controls to prevent revenue leakage and ensure data integrity.
- Reporting & Budgeting
- Provide weekly/monthly reports on product performance and issues.
- Support budget planning and cost optimization initiatives
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Qualifications
Education:
- First degree in Computer Science, Engineering, or related field
- Relevant postgraduate education is an advantage
- Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience
- Minimum of 3 - 7 years of experience in Fintech Payments, Ecommerce or Telecommunication industry
- At least 4 years’ experience in Payments / financial digital product development & management and implementation of mobile app channels
- Experience in leading and implementing innovative Fintech products and within the Telco, financial or banking industry
- Knowledge of user interaction design, user-centric experience design, brand identity management, digital marketing, and the creative process
- Experience with Agile delivery and Development Operations frameworks
- Experience in ecommerce and electronic payment business is advantageous
- Deep understanding of the Nigerian and worldwide Fintech ecosystem, players, business models and industry related best practices
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
Method of Application
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