For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.
Job Description
Job Summary
- Extract and analyze network statistics based on performance metrics and service level agreement (SLA) requirements.
- Measure and prepare service performance reports for the attention of the Manager, Performance.
- Analyze daily end-of-shift reports and tickets to generate performance reports and identify discrepancies.
- Reconcile and correlate key performance metrics obtained from multiple data sources.
- Apply appropriate disposition and/ or action to resolve discrepancies.
- Collaborate with team, customers and third parties to resolve exceptions.
- Continuously research more effective ways to carry out network monitoring and SLA reconciliation.
- Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
- Prepare and submit reports to the Manager, Performance on all matters relating to job area.
- Provide support in managing relationships with partners/ vendors.
- Perform other tasks and duties as assigned by the Manager, Performance.
Qualifications
- Bachelor’s degree in Electrical/ Electronic Engineering, Telecommunications Engineering, Computer Science, or related discipline.
- Relevant professional certifications, e.g. CCNA or CCNP, will be an asset.
- +5-6 years’ relevant work experience in the telecoms industry.
Method of Application
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