First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner. The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.
JOB OBJECTIVE(S)
- To define and drive the overall quality assurance strategy, ensuring the Lab's software deliverables meet the highest standards of quality, reliability, and compliance.
- To establish and enforce best practices, processes, and methodologies for software testing and quality assurance. To lead and mentor the QA team, fostering a culture of continuous improvement and proactive defect prevention.
- To collaborate with cross-functional teams to align quality assurance efforts with business and technical objectives. To ensure effective risk management by identifying, assessing, and mitigating software quality risks
- To provide stakeholders with accurate and timely quality metrics and insights to support informed decision-making
- To ensure compliance with contractual, legal, regulatory, and industry standards, verifying test objects against these requirements.
- To drive automation, efficiency, and innovation in software testing practices to improve product quality and delivery timelines.
DUTIES & RESPONSIBILITIES
- Define and implement the overall QA strategy, ensuring alignment with business goals and best practices.
- Oversee requirement clarifications, acceptance criteria, and test coverage to maintain high software quality
- Establish, enforce, and continuously improve QA standards, processes, and automation strategies
- Supervise test execution across all levels, ensuring defects are identified, documented, and resolved.
- Track and report key QA metrics while managing risk identification and mitigation.
- Lead API testing, SIT coordination, and post-implementation validation.
- Evaluate third-party software for compliance with quality standards.
- Mentor and guide the QA team, fostering continuous learning and process improvement.
- Maintain confidentiality of all Information entrusted while delivering projects.
- Comply with the principles and policies in the Information Security Handbook. Performs other functions as may be required for the business to achieve its strategic objectives.
JOB REQUIREMENTS
Education
- Minimum of a first degree or its equivalent in computing or related disciplines Masters, MBA or a recognized professional certification will be an added advantage
Experience
- Minimum experience – 5+ years of experience in IT quality management
KEY COMPETENCY REQUIREMENTS
Knowledge Proven experience in testing medium-high complexity IT systems Proficient knowledge ofstructured system analysis and design Proficient knowledge of quality management best practices and standards (ISO9001, TS16949, etc.) Proficient knowledge of core IT (Infrastructure, Applications) Working knowledge of quality management methods and tools Knowledge of test automation tools Understanding of the agile development process (Scrum)
Skill/Competencies
Core SFIA 5 Skill Requirements Testing (Test 4) Process Automation User Experience Analysis (UNAN 4) User Experience Evaluation (USEV 3) Service Acceptance (SEAC 4) Quality Management (QUMG 5) Quality Assurance (QUAS 4) Quality Standards (QUST 3) Conformance Review (CORE 4)
Other SFIA 5 Skill Requirements Learning Delivery (ETDL 3) Other Required Knowledge and Capabilities • Good strategic planning and management skills • Good interpersonal and communication skills and the ability to work effectively with business stakeholders • Sound conflict management skills
Method of Application
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