Vennote Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services through the use of best practices.
Job Description
- We are seeking a talented and highly motivated Technical Business Analyst to join our team for an AI Chatbot development project.
- The Business Analyst will play a crucial role in understanding the needs of our telecommunications clients and translating them into software requirements for our development teams.
- This role is integral to ensuring the successful delivery of our AI chatbot solutions.
Key Responsibilities
- Participate in design and testing activities, review code, and participate in system implementations.
- Assist with maintaining and documenting systems. Perform data validation checks. Develop and maintain detailed documentation of business processes, policies, and procedures.
- Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document business requirements, ensuring a clear understanding of project goals and objectives.
- Analysis and Documentation: Analyze complex data sets and processes to identify opportunities for improvement. Create detailed documentation, including business requirements documents (BRDs) and use cases.
- Solution Design: Work closely with development teams to design software solutions that meet client needs. Provide input on system architecture and functionality.
- Client Communication: Serve as a primary point of contact between our company and the client. Maintain open and effective communication to address questions, concerns, and feedback.
- Testing and Quality Assurance: Participate in the testing and quality assurance process to ensure that software solutions meet specified requirements and perform as expected.
- Data Analysis: Utilize data analysis tools and techniques to derive actionable insights from large datasets, helping clients make informed decisions.
- Elicit and document business requirements: Gather and document detailed business requirements for the chatbot, including functionality, performance, and integration needs.
- Create functional specifications: Develop clear and concise functional specifications that outline the chatbot's capabilities and behavior.
- Analyze business processes: Understand the existing business processes and identify opportunities for improvement through the chatbot.
- Translate business requirements into technical specifications: Communicate business requirements to the technical team in a way that they can understand and implement.
Other Responsibilities:
- Extract relevant data from data systems and provide insights for business improvements; help implement solutions.
- Forecast, plan and manage the technical capabilities before attempting to solve a business problem.
- Coordinate with the data management and technical team to brainstorm and identify existing gaps in the processes.
Qualifications
- Bachelor's Degree in Business Analysis, Information Technology, or a related field. Master's degree is a plus.
- Proven experience (7 years) working as a Business Analyst in the software development industry, preferably in the telecommunications sector.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of data analysis tools and techniques.
- Familiarity with Agile development methodologies is a plus.
- Certification in Business Analysis is a plus.
We offer
- An attractive remuneration package.
- HMO health plan
- Annual performance review for meeting quality objectives and completion targets
- Continuous learning/training in new technologies and products
- A great environment to work in, excel and progress professionally.
- An excellent opportunity for international career development within a dynamic, fast moving market sector offering demonstrable career challenges internationally.
Method of Application
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