Technical Writer at Appzone Limited

AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy. AppZone started off primarily as a developer of custom e-Banking and payment software for leading commercial Banks in Nigeria. In less than 3 years, AppZone had accumulated a remarkable asset-base of e-payment software products and intellectual property. In a bid to extend existing payment solutions to smaller scale Financial institutions, AppZone observed the absolute dearth of basic IT infrastructure and commenced a 2 year project to develop a world class yet affordable core Banking platform for Microfinance Banks (MFBs) and other small scale retail financial institutions. The culmination of this project saw AppZone in full ownership of an entire integrated suite of IT infrastructure required for the effective functioning of any modern retail Bank. Today AppZone has consolidated these platforms into a shared and entirely managed Banking and payment automation IT infrastructure under the brand BankOne. AppZone was incorporated in July 2006 as Price and Networks Limited and commenced full operations in June 2008 with a knife edged focus on creating a world class organization and defacto provider of IT software for the financial services industry. The young, dynamic and driven co-founders of AppZone decided to bring together their wealth of technical, administrative and entrepreneurial experience as well as key leadership competences to create a winning team comprising the best in brains and character. The end point being to transform the financial services industry in Africa and emerging markets around the globe thereby creating immense value for the respective economies and facilitating their overall growth and development.

As a Technical Writer, your job responsibilities include the following:

• Logical architecture diagram – capturing all logical components and providing detailed descriptions of each diagram. The Technical Writer will obtain information regarding logical architecture via workshop sessions with product Engineering Managers, with the sessions conducted as part of knowledge transfer for all stakeholders present, for improved effectiveness and efficiency.
• Deployment architecture diagram – capturing all physical components and providing detailed descriptions of each diagram. The Technical Writer will obtain relevant information regarding deployment architecture via workshop sessions with product Engineering Managers, with the sessions conducted as part of knowledge transfer for all stakeholders present, for improved effectiveness and efficiency.
• Database structure for external databases. This is the connection of the system to the data dictionary/schema, low level diagrams, and sequence diagrams. The Technical Writer will ensure the required information is obtained promptly from the third-party custodian(s) of the company’s external databases.
• Mapping of all logical components to location in repository. The Technical Writer will obtain all required information via workshop sessions with product Engineering Managers, with all relevant stakeholders present.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help, and developer guides.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.

Requirements

We would love to meet you if:

• You can deliver high quality documentation paying attention to detail.
• You can grasp complex technical concepts quickly and make them easily understandable in text and pictures.
• You have excellent written skills in English.
• You have a strong working knowledge of Microsoft Office.
• You have basic familiarity with the SDLC and software development.

Method of Application