Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.
Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.
Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.
Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.
Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.
Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.