Ouranos Technologies (Ouranos) has established itself as a force to be reckoned with in delivering IT infrastructure services and solutions to clients in West Africa and beyond. At Ouranos, we design, build and provide solutions for business applications and core infrastructure including systems and storage, datacenters and enterprise, wide communication and networking.
Job Summary
- We are seeking an experienced Telecom BSS Solutions Specialist to join our operations team. The ideal candidate will be responsible for the day-to-day operations and business configuration of Business Support Systems (BSS), including Customer Relationship Management (CRM), Billing, Interconnect, and other related modules.
- A strong preference will be given to candidates with experience in Tecnotree BSS solutions in addition to good knowledge in microservice technology.
- This role requires a deep understanding of telecom BSS operations, system configurations, and troubleshooting, ensuring efficient and reliable support for business processes and customer needs.
Key Responsibilities
BSS Operations Management:
- Oversee the daily operations of BSS modules, including CRM, Billing, Interconnect, and other related systems, ensuring smooth functionality and service availability.
- Monitor system performance and proactively identify potential issues, implementing corrective actions to prevent service disruptions.
- Perform routine maintenance tasks, such as system health checks, backups, and performance tuning, to ensure optimal operation of BSS modules.
- Collaborate with internal teams and vendors to manage system upgrades, patches, and enhancements, ensuring minimal impact on business operations.
Business Configuration:
- Configure and maintain business rules, workflows, and processes within BSS modules to support new products, services, and tariff plans.
- Work closely with business stakeholders to understand configuration requirements and ensure accurate implementation in CRM, Billing, Interconnect, and other systems.
- Manage and update customer profiles, billing rules, pricing plans, and interconnect agreements within the Tecnotree BSS solution.
- Ensure configurations are aligned with business policies and regulatory requirements, conducting regular audits to maintain compliance.
Microservice Technology Operations:
- Manage the operations of microservice-based BSS architectures, ensuring reliability, scalability, and performance.
- Monitor microservice deployments, containerization, and orchestration environments, addressing any operational issues that arise.
- Work with DevOps and IT teams to ensure continuous integration and delivery processes are functioning efficiently for BSS modules.
- Perform routine checks and maintenance on microservices to ensure they are operating effectively and securely.
Incident and Problem Management:
- Act as the primary point of contact for BSS-related incidents, managing and resolving issues to restore services as quickly as possible.
- Conduct root cause analysis for recurring problems and implement long-term solutions to prevent future occurrences.
- Maintain incident logs and problem records, documenting resolutions and lessons learned to improve future incident response.
- Collaborate with internal teams, including IT, customer service, and network operations, to coordinate resolution efforts and communicate status updates.
System Monitoring and Reporting:
- Utilize monitoring tools and dashboards to proactively monitor the health and performance of BSS modules, identifying potential issues before they impact operations.
- Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement.
- Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization.
User Support and Training:
- Provide second-line support for BSS-related issues, assisting users with system functionality, configurations, and troubleshooting.
- Develop and deliver training sessions for internal teams on BSS modules and operational processes, ensuring they are equipped to manage and support the system effectively.
- Create and maintain user guides, operational manuals, and other documentation to support ongoing operations and user training.
- Compliance and Documentation:
- Maintain comprehensive documentation for all BSS configurations, processes, and procedures, ensuring they are up-to-date and accessible.
- Participate in audits and assessments to demonstrate system compliance and operational excellence.
Qualifications:
- Bachelor’s Degree in Telecommunications, Information Technology, Computer Science, or a related field.
- 4+ years of experience in telecom BSS operations, including CRM, Billing, Interconnect, and other related modules.
- Strong experience with Tecnotree BSS solutions or similar telecom BSS platforms.
- Proven experience in business configuration and operational support for telecom BSS systems.
- In-depth knowledge of telecom BSS operations, system integration, and data management.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience with Tecnotree BSS solutions or related telecom platforms.
- Good knowledge with microservice technology, containerization, and orchestration in a telecom environment.
- Familiarity with ITIL processes and best practices for service management.
Method of Application
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