TITIS is Tranter IT Infrastructure Services Limited, it is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue , Ilupeju Industrial Estate, Lagos State , Nigeria
Job Summary
- We are looking for a results-driven Zoho Implementation Specialist with mimimum 2 years of experience to join our team.
- You will be responsible for the end-to-end setup, customization, and optimization of the Zoho ecosystem, ensuring our business processes are streamlined and automated.
- The primary focus of this role is on Zoho CRM, Zoho Desk, and Zoho Workplace, with additional responsibility for Zoho Books and Zoho Marketing Automation.
Key Responsibilities
- System Architecture: Design and implement Zoho solutions (CRM, Desk, Books, and Workplace) based on specific business requirements.
- Automation & Workflow: Create automated workflows, blueprints, and validation rules to reduce manual tasks and improve data accuracy.
- Marketing Integration: Configure Zoho Marketing Automation to align lead generation with CRM sales pipelines.
- Migration & Support: Lead data migration from legacy systems and provide ongoing technical support to internal or external users.
- Training & Documentation: Develop user manuals and conduct training sessions to ensure high adoption rates across the Zoho suite.
Technical Requirements
- Zoho CRM: Setting up and configuration of modules, layouts, and pipelines.
- Zoho Desk: Setting up multi-channel support, SLAs, and knowledge base portals.
- Zoho Workplace: Management of Mail, WorkDrive, and Cliq for team collaboration.
- Zoho Books: Understanding of invoicing, expenses, and financial reporting.
- Marketing Automation: Ability to set up lead nurturing and campaign tracking.
Experience & Qualifications
- Minimum 2 Years of hands-on experience in Zoho implementation.
- Strong understanding of business processes and CRM best practices.
- Ability to translate high-level business needs into technical configurations.
- Bonus Skills: Proficiency in Deluge Scripting, Zoho People, Zoho Sign, or Zoho Analytics.
Soft Skills:
- Excellent communication skills for stakeholder management.
- Strong analytical and problem-solving mindset.
- Ability to work independently in a fast-paced environment.
Method of Application
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