Safety Consultants and Solutions Provider Limited, is established to provide cost effective, integrated safety consultancy solutions and services.Our key strengths are in Fire Safety, Process Safety, HSE/MS Training, Technical Safety, Occupational Safety, Environmental ManagementSafety, Construction Safety and Pipe Integrity management. We operate in all the economic sectors including: ICT, Oil & Gas, Financial Institutions, Food & Beverage industries, Manufacturing Industries, Mechanical/Electrical Companies and Construction. We provide Safety Audit, Risk Assessment, HAZOP Analysis, Programme Designs, Implementation Strategies, Monitoring & Evaluation and Certification. Our competent engineers provide technical support, project design and specification, maintenance services & support to consultants and end users. Our 24/7 operational refill facility, well equipped laboratory, license design and analysis software make us and efficient one stop firm for all your safety needs. Our technical staff and professionals are trained by our technical partner in the latest Technology driven solution to provide the 'best fit’ services. "...technology driven, safety consultant and safety service provider”
Job Summary
- The Admin – Data & Communications Management Executive is responsible for managing organizational data, digital communications, and online engagement platforms to support efficient operations, decision-making, and stakeholder interactions.
- This role is a data-driven, technology-enabled approach to managing large-scale online customer interactions, internal communications, and reporting.
- The role requires a strong IT background, hands-on experience with online CRM tools, large customer service environments, and data visualization for management reporting.
- The position supports management by ensuring data integrity, actionable insights, and seamless communication across internal teams and external stakeholders..
Key Responsibilities
- Manage and maintain centralized databases for customers, projects, vendors, and internal operations.
- Administer and optimize online CRM platforms for large customer service operations, ensuring accurate data capture, updates, and reporting.
- Coordinate online customer communication channels (email platforms, CRM portals, ticketing systems, dashboards).
- Develop and manage data dashboards, visual reports, and performance metrics for management review.
- Analyze operational, customer, and service data to identify trends, gaps, and improvement opportunities.
- Ensure data accuracy, integrity, security, and compliance with company policies.
- Support interdepartmental communication through structured reporting, documentation, and digital collaboration tools.
- Plan, coordinate, and track service-related activities across Operations, HSE, Engineering, Sales, and Marketing using data-driven tools.
- Prepare periodic reports on service delivery, customer engagement, response time, and system performance.
- Support online marketing, digital communications, and brand visibility through data-backed insights.
- Maintain document control systems, digital records, and audit-ready documentation.
- Provide technical support for CRM usage, data tools, and reporting systems to internal users.
- Liaise with IT vendors, system integrators, and software providers as required.
- Continuously improve processes through automation, analytics, and system enhancements.
- Professionally manage all prospective and actual customers of the company.
- Represent SCSP in exhibitions, trade shows, and others.
- Active use of Customer Relationship Management (CRM) tool.
Qualifications & Experience
- BA / BSc Degree from an accredited university, preferably in Information Technology, Computer Science, Data Science, Information Systems, Communications Technology, or related field.
- 2–5 years’ experience in data management, online customer service platforms, CRM administration, or digital operations.
- Proven experience working with large online customer databases or high-volume customer service environments.
- Strong proficiency in data visualization and reporting tools (e.g., dashboards, analytics platforms, advanced Excel)
- Strong time management skills -- ability to prioritize and meet deadlines
- Diligent work ethic- must be self-motivated and take a proactive approach to work schedule
- Demonstrated ability to thrive under pressure in in a fast paced, entrepreneurial environment.
Skills & Competencies:
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills for client interactions.
- Attention to detail and high standards for data/document accuracy.
- Ability to manage multiple projects and deadlines simultaneously.
- Proficiency in MS Office, CRM tools, and cloud-based collaboration platforms.
- Analytical mindset with problem-solving capabilities.
- Ability to work independently in a hybrid environment.
Key Interfaces:
- Clients / Stakeholders
- Project Managers / Technical Teams
- Sales, Marketing & Operations Teams
- Regulatory or Compliance Bodies
Travel Requirements:
Method of Application
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