For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.
Job Description
- Support, maintain and improve service processes, e.g. processes aimed at ensuring end-user satisfaction and on-time delivery.
- Adhere to existing ITIL processes and best practices and contribute to the development of new processes.
- Maintain good working relationships with all service providers and vendors to ensure that services received meet expected requirements of the contract.
- Support employee onboarding and exit processes across OpCos.
- Support development and maintenance of Standard Operating Documents for all IT units.
- Support and track procurement requests for the IT Global Services team.
- Own and support IT hardware assets (SIMs, phones, laptops, etc) management that involves issuance/ retrieval, storage, tracking and disposal.
- Own and support IT software assets (Windows image, OS, licences, etc) management that involves issuance/ retrieval, storage, and expiry date/ renewal tracking.
- Verify and ensure all assets and CMDB are uploaded/ registered on the ITSM application/ platform.
- Ensure an up-to-date inventory of all ITSM documents and records are maintained on the intranet portal and kept up-to-date.
- Maintain up-to-date records of IT hardware inventory and asset owners/ users that are tracked and reported throughout the asset lifecycle to ensure safe keep, availability to support end-user productivity/ continued business operations, and secure disposal in line with organizational and regulatory policies.
- Manage asset stock levels and/ or monitor thresholds for all IT assets, ensuring current and future availability to meet business demands.
- Systematically analyze inventory data and communicate findings to the Manager, Asset & Service Level to guide purchasing decisions.
- Ensure that all hardware delivered is properly checked, in line with the purchase order (PO) requirement, and updated in the Assets Register while software assets are also tracked and updated in the Service Catalogue.
- Perform other tasks and duties as assigned by the Manager, Asset & Service Level.
Qualifications
- Bachelor’s degree in Computer Science or Information Technology
- Relevant professional certifications, e.g. ITIL Foundation, CompTIA (A+) and/ or Microsoft MCSA, will be an asset.
- Microsoft MSDT level or equivalent.
- 2-3 years’ relevant experience
Method of Application
Signup to view application details.
Signup Now
