Analyst - Partner Management at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: Manager - Partner Management

Division: Digital Services

Mission:

• Execute Digital Services’ strategy to build a digital service ecosystem by identifying strategic partners (external and internal) with compelling and competitive products and services and building and maintaining collaborative, win-win relationships with these partners to drive the adoption of MTNN’s digital services, acquire digital customers, and grow digital revenues and subscriptions in alignment with the overall business strategy and market requirements

Description:

• Collaborate with cross-functional teams to identify and onboard new strategic partners
• Identify and fulfil – as best as possible - the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partnership management perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process
• Document, develop, implement, test, launch, and review partnership management processes and systems according to the relevant MTNN Policies, Procedures, & Processes Document
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Ensure partners’ adherence to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities, escalating as may be required
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces for MTNN’s digital services ecosystem

Education:

• Bachelor’s degree in business administration, Economics, Computer Science, Data Analytics, or a related field.

Experience:

3-7 years’ experience which includes

• 3–5 years of experience in partner management, business analysis, or strategic partnerships.
• Proven experience working with digital service providers, VAS, fintech, or content partners.
• Experience in telecoms, technology, or digital platforms is highly desirable.

Method of Application