Analyst - Products at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: Manager - Products

Division: Marketing 

Mission:

• To support the development, enhancement, and management of telecommunication products and services by conducting market research, analyzing data, monitoring product performance, and collaborating with cross-functional teams to deliver innovative solutions that align with organizational objectives and customer needs.

Description:

• Conduct market and competitor analysis to identify opportunities for product growth.
• Assist in the development and launch of new products or services.
• Monitor the performance of existing products and suggest enhancements.
• Develop and maintain product documentation, including product guides and FAQs.
• Collaborate with IT, marketing, and operations to ensure seamless product delivery.
• Manage User Acceptance Testing (UAT) and provide feedback for improvements.
• Support the launch of new products and features by coordinating cross-functional activities.
• Analyze customer feedback to identify pain points and propose solutions.
• Prepare presentations and reports for management and stakeholders.
• Ensure compliance with regulatory and organizational standards.
• Identify and propose innovative solutions to improve product effectiveness and user experience.
• Support the sales team by providing product knowledge and insights.
• Evaluate competitor offerings and recommend strategic product adjustments.
• Collaborate with cross-functional teams to gather requirements for product improvements.
• Stay up-to-date with industry trends and emerging technologies.
• Participate in project management for new products introduced by MTNN.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department.
• Exhibit flexibility in changing circumstances.

Education:

• First  degree in any related discipline 
• Fluent in English 

Experience:

3-7 years’ experience which includes

• Minimum of 3-5 years in product development, analysis, management, or related fields.
• Proven experience in the telecommunications industry is a plus.
• Strong proficiency in data analytics tools and reporting.
• Knowledge of product lifecycle management and market analysis.

Method of Application