Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria. We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms. We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney. We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers. Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments. We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.
Job purpose description
The Salesforce Analyst is responsible for bridging the gap between business needs and technical solutions within the Salesforce platform. This role focuses on gathering user requirements, conducting business analysis, and ensuring that projects are delivered on time and meet organizational goals. The analyst will serve as a liaison between stakeholders and technical teams, facilitating effective communication and project management. The analyst will play a key role in optimizing Salesforce assets to drive customer management and enhance overall business performance. Additionally, he/she will be responsible for recommending and designing solutions that can deliver value to Stakeholders.
Technical Business Analysis and Project management
- Design Salesforce solutions to meet business requirements.
- Develop use cases and user personas to guide solution design
- Customize objects, fields, page layouts, record types, validation rules, and workflows.
- Work with the developer to develop and maintain Apex classes, triggers, Visualforce pages
- Communicate effectively between business stakeholders and technical teams.
- Collaborate with QA teams to develop test plans based on user requirements and participate in user acceptance testing (UAT) to validate solutions.
- Conduct unit testing and system testing for new features and enhancements.
Continuous Improvement
- Identify opportunities for automation to reduce manual effort and increase efficiency.
- Conduct user feedback sessions to gather insights on pain points and areas for enhancement.
- Regularly assess existing Salesforce processes and workflows to identify inefficiencies or bottlenecks.
- Stay updated with Salesforce releases and best practices to recommend improvements and new features.
- Implement industry best practices for configuration, customization, and data management.
- Conduct training programs for users to ensure they are utilizing Salesforce effectively.
Qualifications
- B.Sc/ B.Tech/ B.Eng
- Project Management Professional (PMP) or Business Analysis Trainings & Certifications (CBAP)
- Salesforce Certified Admin
Experience
Behavioural Competencies
- Team Working
- Proactive Problem Identification and Solving
Technical Competencies
- Salesforce Platform Knowledge
- Business Analysis
Method of Application
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